IVR Studio

Call center infrastructure (CCI) software

Call & contact center software

Features
Ease of use
Ease of management
Quality of support
Affordability
Market presence

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Pricing from

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What is IVR Studio

IVR Studio is software for designing and managing interactive voice response (IVR) call flows used in contact center and telephony environments. It supports use cases such as call routing, self-service menus, and collecting caller inputs before transferring to agents or other systems. The product focuses on IVR flow creation and configuration rather than providing a full end-to-end cloud contact center suite.

Purpose-built IVR flow design

The product centers on creating and maintaining IVR menus and call routing logic, which is a core requirement for many inbound contact center operations. This can help teams standardize call handling and reduce agent time spent on basic triage. It is typically easier to adopt for IVR-specific work than broader platforms that bundle many additional modules.

Supports self-service call handling

IVR capabilities enable callers to complete common tasks without reaching an agent, such as selecting departments, entering identifiers, or confirming options. This can reduce queue load and improve routing accuracy when configured correctly. It also provides a structured way to capture caller intent early in the interaction.

Fits existing telephony stacks

An IVR-focused tool can be deployed as part of a broader call center infrastructure, complementing separate dialer, CRM, or agent desktop tools. This approach can suit organizations that already have telephony carriers or PBX/contact center components in place. It can also allow incremental improvements to call flows without replacing the entire contact center platform.

Not a full CCaaS suite

IVR Studio appears oriented to IVR creation and call flow management rather than delivering a complete contact center platform with omnichannel routing, workforce tools, and analytics in one system. Organizations seeking an all-in-one environment may need additional products for agent desktop, QA, reporting, and channel management. This can increase integration and vendor-management effort.

Integration details unclear

Publicly verifiable information about native integrations (CRM/helpdesk, identity, analytics, and telephony providers) is limited. If required connectors are not available, teams may need custom development or middleware to connect IVR flows to business systems. That can lengthen implementation timelines and complicate ongoing maintenance.

Limited vendor transparency

Verified company information for the product’s current owner, headquarters, and corporate status is not consistently available from reliable public sources. This makes it harder to assess long-term support expectations, security/compliance posture, and product roadmap. Buyers may need to rely on direct vendor due diligence and contractual assurances.

Plan & Pricing

On-premise IVR Studio (channel-based, one-time license)

Plan (channels)	Price	Key features & notes
1 channel	See price on vendor site / contact sales	Up to 60 calls/hour; per-license; one-time payment; annual maintenance/support is 30% of purchase price; no monthly or per-call fees.
2 channels	See price on vendor site / contact sales	Up to 120 calls/hour; per-license; one-time payment.
3 channels	See price on vendor site / contact sales	Up to 180 calls/hour; per-license.
4 channels	See price on vendor site / contact sales	Up to 240 calls/hour; per-license.
10 channels	See price on vendor site / contact sales	Up to 600 calls/hour; per-license.
20 channels	See price on vendor site / contact sales	Up to 1200 calls/hour; per-license.
40 channels	See price on vendor site / contact sales	Up to 2400 calls/hour; per-license.
100 channels	See price on vendor site / contact sales	Up to 6000 calls/hour; per-license.

Notes: The IVR pricing page lists channel tiers but many channel-specific prices are behind a "See Price"/contact sales flow. The on-premise store does list upgrade/add-on prices: Add More Lines $350 per line; Upgrade to latest release $200 per line; Professional -> Enterprise upgrade $399. Annual support/maintenance is listed as 30% of purchase price. (All items above from Voicent official site.)

Hosted Voicent Cloud (includes IVR integration)

Plan	Price	Key features & notes
Starter	$163 per month	Includes Auto Dialer, Predictive Dialer, Call Center Tools, CRM & Reports, Unlimited Campaigns & Contacts, Workflow Automation, SMS & Email Marketing, Simultaneous Calling; 6,500 minutes/texts per month; 30-day free trial available.
Premium	$499 per month	All Starter features + Multiple locations, Role-based Access, Agent Dashboard, IP PBX Business Phone System, IVR Integration; 25,000 minutes/texts per month.
Enterprise	$19,999 per month	Dedicated server, ACD skills-based routing, Unlimited phone lines, Powerful API, Custom Reports & Analytics; 1,000,000 minutes/texts per month.

Notes: The hosted pricing page shows an alternate set of listed prices (e.g., Starter $179/month, Premium $549/month, Enterprise $22,222/month) alongside the $163/$499/$19,999 figures (these reflect different billing options displayed on the same page). The site also lists a Pay-as-you-go option ($19/agent/month) and a Free tier with 100 minutes/texts. (All items above from Voicent official site.)

Pay-as-you-go / other fees Pricing model: Pay-as-you-go available Example costs: $19 / agent / month (or $198 per agent/year credit bundle); free plan includes 100 minutes/texts. Additional add-on pricing on store: Add More Lines $350 per line; Upgrade to latest release $200 per line; Pro->Enterprise upgrade $399. Discounts/notes: SAVE 10% (Prepay Yearly) noted on hosted pricing page.

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IVR Studio

What is IVR Studio

Purpose-built IVR flow design

Supports self-service call handling

Fits existing telephony stacks

Not a full CCaaS suite

Integration details unclear

Limited vendor transparency

Plan & Pricing

Popular categories

Generative AI & LLM

Agents, autonomous & workflow automation

Vertical AI

Sales

Marketing

Security

Analytics

Collaboration & productivity

Commerce

Content management

Customer service

Development

ERP

HR

IT infrastructure

IT management