JumpCloud
Security compliance software
Remote support software
Mobile device management (MDM) software
SaaS spend management software
Unified endpoint management (UEM) software
Cloud directory services
Identity and access management (IAM) software
Password policy enforcement software
Privileged access management (PAM) software
Single sign-on (SSO) solutions
User provisioning and governance tools
Identity management software
Network user monitoring software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is JumpCloud
JumpCloud is a cloud-based directory platform that centralizes user identities and device management across Windows, macOS, and Linux environments. It is used by IT and security teams to manage authentication, single sign-on, device policies, and user lifecycle tasks from a unified console. The product combines directory services with endpoint management features such as MDM/UEM controls and remote access capabilities, aiming to reduce reliance on traditional on-prem directory infrastructure.
Cloud directory plus endpoint controls
JumpCloud provides a cloud directory that can manage users, groups, and authentication policies while also applying device-level controls. It supports heterogeneous environments (Windows, macOS, Linux) and extends into mobile management for supported platforms. This consolidation can reduce the number of separate tools required for identity and endpoint administration in smaller and mid-sized IT organizations.
SSO and lifecycle automation
JumpCloud includes SSO for SaaS applications and supports user provisioning workflows to align access with joiner/mover/leaver processes. Centralized policy enforcement (for example, password and access policies) helps standardize controls across systems. These capabilities are commonly used to support audit readiness by making access changes and policy configurations more consistent and easier to review.
Admin visibility and policy enforcement
The platform provides centralized administration for identity, device posture, and access configuration, which can improve operational visibility. Policy-based management helps enforce baseline security settings across endpoints and accounts. For organizations without a mature internal directory and endpoint stack, this can simplify day-to-day IT operations and reduce manual configuration drift.
Not a full GRC platform
While JumpCloud supports access controls and policy enforcement, it is not primarily a governance, risk, and compliance (GRC) system. Organizations needing end-to-end control mapping, evidence workflows, and audit project management may still require dedicated compliance automation or GRC tooling. As a result, compliance teams may need additional systems for structured risk registers, control testing, and auditor collaboration.
Feature depth varies by module
JumpCloud spans directory, SSO, device management, and remote access, but some organizations may find that certain modules are less deep than specialized point solutions. Advanced privileged access management (PAM) requirements (for example, complex session controls and highly granular privileged workflows) may require supplementary tools or compensating processes. Fit can depend heavily on the organization’s security model and the complexity of privileged operations.
Integration and rollout complexity
Deploying agents, enrolling devices, and integrating SSO applications can require careful planning, especially in mixed OS environments and when migrating from existing directories. Policy design (password, MFA, device posture) can introduce user friction if not staged and communicated. Ongoing administration may require dedicated ownership to keep integrations, device inventories, and access policies aligned with organizational changes.
Plan & Pricing
Packages (per user/month):
| Plan | Price (annual billing) | Price (monthly billing) | Key features & notes |
|---|---|---|---|
| Device Management | $9.00 per user/month (billed annually) | $11.00 per user/month (billed monthly) | Device management & MDM (MDM/Device Management, System Insights™, Patch Management, Software Management, Remote Access™) |
| SSO | $11.00 per user/month (billed annually) | $13.00 per user/month (billed monthly) | SSO & MFA access to resources plus Password Manager |
| Device Identity Management | $13.00 per user/month (billed annually) | $15.00 per user/month (billed monthly) | Device management plus identity management & MFA for devices |
| Platform Essentials | Contact Sales | Contact Sales | Identity and device management features plus SSO and passwordless authentication (300 users maximum) |
| Platform | Contact Sales | Contact Sales | Unified identity, device, and access management (full platform package) |
| Platform Prime | Contact Sales | Contact Sales | Platform package plus Zero Trust, AI & SaaS Management, & premium support |
À la carte / per-feature (per user/month):
| Feature | Price (annual billing) | Price (monthly billing) | Notes |
|---|---|---|---|
| Cloud Directory | $3.00 | $4.00 | Core cloud directory service |
| Multi-Factor Authentication (MFA) | $3.00 | $4.00 | MFA for users |
| Single Sign-On (SSO) feature (à la carte) | $3.00 | $4.00 | Web SSO (also included in SSO package) |
| User Lifecycle Management | $3.00 | $4.00 | User provisioning/lifecycle features |
| Password Management | $3.00 | $4.00 | Password Manager feature |
| Directory Insights | $3.00 | $4.00 | Directory reporting/insights |
| Cloud LDAP | $3.00 | $4.00 | LDAP as-a-service |
| Cloud RADIUS | $3.00 | $4.00 | RADIUS as-a-service |
| Passwordless Authentication (JumpCloud Go™) | $5.00 | $6.00 | Passwordless/authentication product |
| Conditional Access / Zero Trust | $3.00 | $4.00 | Conditional access controls/Zero Trust capabilities |
| MDM / Device Management (à la carte) | $5.00 | $6.00 | Device management module (also part of Device Management package) |
| Identity Management for Devices | $4.00 | $4.00 | Device identity management |
| System Insights™ | $3.00 | $4.00 | Device telemetry/insights |
| Patch Management | $3.00 | $4.00 | Patch management for endpoints |
| SaaS License Management | $3.00 | $4.00 | Part of SaaS management capabilities |
| Asset Management | $3.00 | $4.00 | Asset/inventory capabilities |
| Premium JumpCloud Support (add-on) | $2.00 | $3.00 | Premium support add-on; standard support included in paid packages; Premium included in Platform Prime |
Notes: Pricing shown on JumpCloud's official pricing page distinguishes annual vs monthly billing (annual prices shown are lower). Several higher-tier packages require contacting sales for pricing and enterprise terms.
Seller details
JumpCloud, Inc.
Louisville, Colorado, USA
2010
Private
https://jumpcloud.com
https://x.com/jumpcloud
https://www.linkedin.com/company/jumpcloud/
