JustCall
AI sales assistant software
Auto dialer software
Conversation intelligence software
Outbound call tracking software
Sales acceleration software
SMS marketing software
General-purpose AI agents
Audio conferencing software
VoIP providers
Help desk software
Live chat software
Customer self-service software
Call center infrastructure (CCI) software
Contact center software
Contact center quality assurance software
Contact center workforce software
Speech analytics software
Customer communications management software
Digital customer service platforms
Employee monitoring software
Agentic AI software
AI agents
AI customer support agents software
AI voice assistants
Cloud PBX platforms software
Call & contact center software
Call recording software
IT call logging software
Predictive dialer software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$58 per month
Free Trial
Free version unavailable
Small
Medium
Large
- Information technology and software
- Real estate and property management
- Retail and wholesale
What is JustCall
JustCall is a cloud-based voice and messaging platform used by sales and support teams to place and receive calls, send SMS/WhatsApp messages, and manage customer conversations. It supports use cases such as outbound dialing, call tracking, call recording, and basic contact center workflows, with integrations into common CRM and help desk systems. The product also includes conversation intelligence features such as call transcription and analytics to help teams review interactions and coach agents.
Omnichannel calling and messaging
JustCall combines VoIP calling with SMS and messaging channels in one agent workflow. This supports teams that need both outbound outreach and inbound support without running separate tools for voice and text. Features like call recording and call tracking help standardize customer interaction handling across teams.
Sales-focused dialing capabilities
The platform includes auto/predictive dialing options designed for high-volume outbound calling. This can reduce manual dialing time and improve agent throughput for sales development and collections-style workflows. It also supports number management and calling features that align with day-to-day sales operations.
Integrations with business systems
JustCall provides integrations intended to sync activities with CRMs and service tools, helping teams log calls, messages, and outcomes. This reduces duplicate data entry and supports reporting in systems of record. Integration coverage is a key requirement in this segment where teams often standardize on a CRM-centric workflow.
Not a full enterprise CCaaS
JustCall focuses on SMB and mid-market contact center needs and may not match the depth of enterprise-grade routing, complex IVR, and advanced multi-site administration found in larger contact center platforms. Organizations with highly customized routing and governance requirements may need additional tooling. Fit for large-scale deployments depends on specific routing, compliance, and admin needs.
AI and analytics depth varies
Conversation intelligence features such as transcription, summaries, and coaching are useful for review workflows, but depth can vary by language, channel, and configuration. Teams needing highly customizable speech analytics, topic modeling, or QA automation may find limitations. Accuracy and coverage typically depend on audio quality and supported locales.
Channel and compliance constraints
SMS/WhatsApp delivery, local number availability, and calling regulations vary by country and carrier, which can affect rollout across regions. Some compliance needs (for example, consent management, retention policies, or industry-specific controls) may require careful configuration or external processes. Buyers should validate regional support, data residency, and recording consent workflows for their jurisdictions.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Team | $29 per user/month (billed annually) — $39 per user/month (billed monthly) | Includes: unlimited inbound minutes (US), unlimited outbound minutes (US), unlimited AI transcription minutes (US), 500 SMS segments; Minimum license: 2. |
| Pro | $49 per user/month (billed annually) — $69 per user/month (billed monthly) | Includes Team features plus: 1,000 SMS segments, power dialer, bulk SMS campaigns, intelligent call routing, advanced roles & permissions. Minimum license: 2. |
| Pro Plus | $89 per user/month (billed annually) — $109 per user/month (billed monthly) | Includes Pro features plus: multi-channel AI notetaker, SMS Copilot, real-time agent assist, AI-powered script compliance, AI call scoring, sentiment analysis. Minimum license: 2. |
| Business | Custom pricing (contact sales) | Enterprise-grade: unlimited calling & SMS, SSO, SLA & compliance (HIPAA/GDPR), personalized onboarding, dedicated phone support. Minimum license: 10. |
AI Voice Agent (add-on) — Usage-based / bundle options (official): Pricing model: Pay-as-you-go + bundle plans Free trial: 50 free minutes (trial) / 14-day JustCall trial available Plans / example costs (official): Pay-As-You-Go – $0.99/min; Agent Lite – $99/month (100 mins) or $1,188/year; Agent Max – $249/month (300 mins) or $2,988/year; Custom/volume plans available. Overage: typically $0.99/min (per official documentation).
Seller details
JustCall
San Francisco, California, United States
2017
Private
https://justcall.io/
https://x.com/JustCallHQ
https://www.linkedin.com/company/justcall
