Keatext
Text analysis software
Feedback analytics software
AI text classifier tools
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$550 per month
Free Trial
Free version unavailable
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- Information technology and software
- Media and communications
- Professional services (engineering, legal, consulting, etc.)
What is Keatext
Keatext is a feedback analytics platform that applies natural language processing to open-ended customer and employee feedback. It helps CX, product, and insights teams categorize comments, identify themes, and track drivers of satisfaction across surveys, reviews, and other text sources. The product combines automated text classification with configurable taxonomies and dashboards for ongoing monitoring and reporting.
Purpose-built for feedback text
Keatext focuses on analyzing unstructured feedback such as survey verbatims and reviews rather than general-purpose data science workflows. It supports theme detection and categorization aligned to CX and VoC programs. This specialization can reduce setup time compared with broader analytics platforms when the primary need is feedback interpretation.
Configurable categorization workflows
The platform supports building and maintaining categories/taxonomies used to classify incoming comments. This helps teams standardize how feedback is tagged across channels and time periods. It also enables operational reporting where the same categories are reused across dashboards and stakeholder reports.
Dashboards for trend monitoring
Keatext provides reporting views to monitor topic volumes and changes over time. This supports ongoing VoC operations such as identifying emerging issues and tracking the impact of initiatives. Teams can use these outputs to share insights with non-technical stakeholders without requiring separate BI development for basic feedback analytics.
Less suited for broad analytics
Keatext is oriented to text feedback analytics rather than end-to-end enterprise analytics and data engineering. Organizations needing complex modeling, large-scale data preparation, or multi-modal analytics often require additional platforms. This can increase overall tooling if the program extends beyond feedback text.
Taxonomy governance required
To keep classifications consistent, teams typically need to maintain category definitions and review model outputs over time. Changes in products, policies, or customer language can require updates to taxonomies and rules. Without ongoing governance, reporting can drift and become less comparable across periods.
Integration depth varies by stack
While the product is designed to ingest feedback from common sources, the effort to connect proprietary systems or data warehouses can vary. Some organizations may need custom connectors or ETL work to align metadata (e.g., customer segments, locations, case IDs). This can affect time-to-value for complex enterprise environments.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Basic | $550 per month (prices displayed monthly; annual contract) | Up to 10,000 records per year; 1 dashboard; data exploration; English language support; CSV integration; Book a demo |
| Pro | $999 per month (annual contract) | Up to 20,000 records per year; 1 dashboard; dashboard editing & sharing; knowledge management; multilingual support; Data enrichment, Focus recommendations, and Cloud application integrations available as add-ons |
| Enterprise | From $1,650 per month (annual contract; custom pricing) | 30,000+ records per year; unlimited dashboards; dashboard editing & sharing; data exploration; knowledge management; expert access; data enrichment and focus recommendations (included/available); multilingual support; cloud integrations and web scraping (add-ons); contact sales |
Add-ons (official site listed minimums):
- Data acquisition: from $250 per month
- Data connectors: from $150 per month
- Focus recommendations: from $299 per month
- Data enrichment: from $399 per month
Notes from official site: prices are shown as monthly but all packages are annual contracts; "records" are annual transaction limits; Keatext offers a 2-week free trial and does not require a credit card to start the trial.
Seller details
Keatext Inc.
Montreal, QC, Canada
2010
Private
https://www.keatext.ai/
https://x.com/keatext
https://www.linkedin.com/company/keatext/
