Koncert
AI sales assistant software
Auto dialer software
Email tracking software
Outbound call tracking software
Sales coaching software
Sales engagement software
Sales acceleration software
Account data management software
Lead scoring software
Virtual workspaces
Account-based marketing software
Demand generation software
Lead generation software
Team collaboration software
Predictive dialer software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is Koncert
Koncert is a sales engagement platform focused on outbound prospecting workflows, combining multi-channel outreach with a built-in dialer. It is used by SDR/BDR teams and sales leaders to run call and email sequences, manage call activity, and track engagement outcomes. The product emphasizes high-volume calling modes (including parallel/predictive dialing) alongside conversation and activity analytics to support coaching and performance management.
Integrated high-volume dialing
Koncert includes built-in dialing capabilities designed for outbound teams, including power/parallel dialing and predictive dialing modes. This reduces reliance on separate dialer tools and helps standardize calling workflows across reps. Call outcomes and activity data are captured in the same system used for outreach execution, which supports reporting and follow-up.
Multi-channel outreach execution
The platform supports coordinated outbound activity across calls and email, with sequencing and engagement tracking to manage follow-ups. Teams can run repeatable cadences and monitor performance at the rep and campaign level. This aligns with common sales engagement use cases where consistent touch patterns and activity visibility matter.
Coaching and activity analytics
Koncert provides call-related analytics and monitoring features that sales managers can use for coaching and quality control. Centralized visibility into call activity and outcomes supports pipeline hygiene and rep accountability. This is particularly relevant for teams that prioritize call coaching and operational metrics over full CRM functionality.
Not a full CRM suite
Koncert is primarily oriented around outbound engagement and dialing rather than end-to-end CRM record management. Organizations typically still need a separate system of record for accounts, opportunities, and forecasting. This can add integration and process complexity compared with platforms that bundle CRM and engagement in one product.
Data quality depends on sources
Lead and account data management features are often constrained by the quality and freshness of upstream data sources and enrichment providers. If contact data is incomplete or outdated, dialing and email outreach efficiency can drop and deliverability risks can increase. Teams may need additional governance and tooling to maintain clean targeting lists.
Compliance and deliverability overhead
High-volume dialing and email tracking require careful configuration to align with regional calling rules, consent requirements, and internal compliance policies. Email tracking and automation can also introduce deliverability considerations that require domain and sending best practices. These operational requirements can increase setup time for regulated industries or global teams.
Plan & Pricing
| Plan | Price (as shown on official site) | Key features & notes |
|---|---|---|
| Click Dialer | 6 (value shown on Koncert pricing page; currency/unit not specified) | Human Power Dialer; Click-to-call on call list; Integrations listed: Salesforce, HubSpot, Salesloft, Outreach, Gong, Apollo, Slack; caller ID management & analytics mentioned on page |
| Flow Dialer (Single line) | 7 (value shown on Koncert pricing page; currency/unit not specified) | Single-line Power Dialer; Integrations with Salesforce, HubSpot, Salesloft, Outreach, Gong, Apollo, Slack; analytics & call history |
| Agent-Assisted Dialer (Multi-line) | 29 (value shown on Koncert pricing page; currency/unit not specified) | Multi-line dialer with human agent assistance (delegates non-productive portions to agents); CRM integrations; call recordings, live listen & whisper, remote coach features |
| AI Flow Dialer (Single line) | 79 (value shown on Koncert pricing page; currency/unit not specified) | AI-based single-line dialer; AI summary notes & transcriptions; AI objection detection; CRM integrations; listed as product "Melody"/"Melody+" |
| AI Parallel Dialer (Multi-line) | 99 (value shown on Koncert pricing page; currency/unit not specified) | AI parallel dialer (1–4 or 1–5 lines depending on SKU); higher productivity claims; CRM integrations; caller ID heat map and Device Cloud |
Notes: The Koncert official pricing page displays the numeric values above but does not specify currency (e.g., USD), billing period (per user/month or per year), or whether these are list prices vs. starting prices. The page also includes a "Contact us for pricing" call-to-action and contact details for customized plans. All information above is taken directly from Koncert's official pricing page.
