Kore.AI
Enterprise search software
Chatbots software
General-purpose AI agents
Conversational support software
Agentic AI software
AI agents
AI orchestration software
AI voice assistants
Conversational intelligence software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is Kore.AI
Kore.AI is an enterprise conversational AI platform used to build, deploy, and manage chatbots and voice assistants for customer service and employee support. It targets contact centers, IT/helpdesk, HR, and line-of-business teams that need automated self-service and agent-assist experiences across web, mobile, messaging, and telephony channels. The platform combines bot building tools, conversation design, integrations, analytics, and governance features, and it can incorporate large language models for generative responses and workflow execution. Kore.AI is typically deployed as a centralized platform for multiple assistants rather than a single-purpose bot.
Enterprise-grade bot platform breadth
Kore.AI provides a broad set of capabilities for designing, testing, deploying, and operating conversational assistants in one platform. It supports both customer-facing and employee-facing use cases, which helps standardize tooling across departments. The product includes lifecycle controls such as versioning, monitoring, and analytics that are commonly required in regulated or large-scale environments. This breadth reduces the need to stitch together multiple point tools for bot development and operations.
Omnichannel chat and voice support
The platform supports deployment to common digital channels and voice/telephony environments, enabling consistent experiences across chat and voice assistants. This is useful for organizations that run contact centers and want automation that spans IVR, agent handoff, and digital messaging. Voice capabilities and telephony integration are often a differentiator versus tools focused primarily on web chat. Centralized management helps maintain consistent intent models and content across channels.
Integration and workflow orchestration
Kore.AI is designed to connect assistants to enterprise systems so bots can execute tasks, retrieve information, and trigger workflows. It supports integration patterns that are typical for ITSM, CRM, knowledge bases, and internal data sources, which is important for employee support and service automation. This orchestration focus helps move beyond FAQ-style bots toward transactional automation. It also supports governance controls needed when assistants access business systems.
Implementation complexity at scale
Deployments that span multiple business units, channels, and backend systems can require significant solution design and ongoing administration. Organizations often need specialized conversation design, integration, and platform operations skills to reach production quality. This can increase time-to-value compared with simpler, single-channel chatbot tools. Larger programs may also rely on professional services or trained partners for build and optimization.
LLM governance and accuracy work
When generative AI is used for responses or agentic workflows, teams still need to manage grounding, prompt/flow design, evaluation, and safety controls. Hallucination risk and inconsistent answers remain operational concerns, especially for customer support and regulated content. Achieving reliable performance typically requires curated knowledge sources, testing, and monitoring. These efforts add ongoing operational overhead beyond initial bot creation.
Not a pure enterprise search tool
While the platform can surface answers from knowledge sources, its core value centers on conversational experiences rather than being a standalone enterprise search engine. Organizations with complex search relevance tuning, indexing pipelines, and advanced retrieval requirements may still need dedicated search infrastructure. Search and discovery features may depend on integrations with existing knowledge systems. This can limit suitability when the primary requirement is enterprise-wide search rather than conversational automation.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Free to Try | Free sessions (monetary price not listed on site) | Essentially the Enterprise plan offered with free sessions to explore; Free Sessions: 5,000 for up to 5 bots per account. |
| Basic | Price not listed (contact sales) | Aimed at FAQ/Knowledge Graph-based bots; does not support Dialog Tasks; Free Sessions: 5,000 for up to 5 bots. |
| Standard | Price not listed (contact sales) | Recommended plan for general use; includes Dialog Builder and more advanced features and limits vs Basic; Free Sessions: 5,000 for up to 5 bots. |
| Enterprise | Custom / contact sales | Enterprise features (AD Sync, SSO, higher limits), custom pricing, highest limits; Free Sessions: 5,000 for up to 5 bots. |
Usage-based details (official docs): Pricing model: Pay-as-you-go (platform supports pay-as-you-go with free sessions and reloadable account credits). Free tier/trial: Free sessions available to start ("Free to Try"); not listed as a permanent free tier for ongoing use. Billing units / rules: Automation AI and Search AI billed per 15-minute session; Contact Center AI and Agent AI billed per agent seats (named or concurrent). Add-ons billed separately. Example hardware/model costs (hourly model credits on AWS, per-replica):
- A10 single: 2.118 model credits/hour
- A10 cluster of 4: 8.808 model credits/hour
- A10 cluster of 8: 24.732 model credits/hour
- T4 single: 1.428 model credits/hour
- T4 cluster of 4: 6.168 model credits/hour
- T4 cluster of 8: 12.036 model credits/hour
Notes: Monetary per-seat / per-month subscription prices are not published on the Kore.ai public site; the site encourages contacting sales or requesting a demo/quote.
Seller details
Kore.ai, Inc.
Orlando, Florida, USA
2014
Private
https://kore.ai/
https://x.com/koreai
https://www.linkedin.com/company/kore-ai/
