LiveHelpNow
Help desk software
Live chat software
Customer self-service software
Digital customer service platforms
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$9 per agent per month
Free Trial
Free version unavailable
Small
Medium
Large
- Information technology and software
- Real estate and property management
- Retail and wholesale
What is LiveHelpNow
LiveHelpNow is a customer support platform that provides website live chat along with related service tools such as ticketing and a knowledge base. It is used by support and sales teams to handle real-time conversations, capture leads, and manage follow-up requests from a shared inbox. The product focuses on embedding chat and self-service widgets on websites and routing conversations to agents, with options for automation and reporting. It is typically deployed by small to mid-sized organizations that want an integrated chat-first support workflow.
Chat-first support workflow
The product centers on real-time web chat and agent routing, which fits teams that prioritize immediate customer interaction. It supports handling multiple conversations and transitioning chats into trackable follow-ups. This aligns well with organizations that want chat, ticketing, and basic self-service in one tool rather than assembling separate components.
Integrated ticketing and knowledge base
LiveHelpNow combines live chat with help desk ticketing and a customer-facing knowledge base, reducing the need for separate systems for common support functions. This can simplify administration for smaller teams and keep conversation history and case records in one place. The bundled approach is useful when compared with broader suites where chat is only one module among many.
Website widget deployment options
The platform is designed to be embedded on websites via chat and self-service widgets, enabling consistent customer entry points across pages. This supports common use cases such as pre-sales questions, support triage, and after-hours message capture. Widget-based deployment can be implemented without changing core business systems, which helps teams move quickly.
Limited enterprise service depth
Compared with larger digital customer service platforms, LiveHelpNow may offer less depth in areas such as complex case management, advanced workforce management, or highly configurable service processes. Organizations with multiple support tiers, strict governance, or complex SLAs may need additional tooling. This can increase integration and reporting overhead as requirements grow.
Automation and AI variability
Automation capabilities (such as chatbots, intent routing, and knowledge deflection) may not match the breadth found in platforms that invest heavily in AI-driven service. Teams seeking sophisticated conversational automation, extensive training controls, or advanced analytics may find gaps. As a result, some organizations may rely more on human agents for routine interactions.
Integration ecosystem constraints
While the product supports common web-based deployment, the breadth and maturity of prebuilt integrations can be a constraint versus vendors with large app marketplaces. If a team needs deep CRM, marketing, or PSA synchronization, it may require custom work or middleware. This can affect total cost and time-to-value for more integrated operating models.
Plan & Pricing
| Plan / Product | Price | Key features & notes |
|---|---|---|
| Live Chat & Texting | $25 per agent/month (monthly) — $300 per agent/year (annual shown on site) | Omnichannel live chat, 2-way SMS, Facebook Messenger, Sneak Peek & Whisper, real-time translation, HIPAA/PCI options, chatbot & AI add-ons. cite |
| Ticket Management | $25 per agent/month — $300 per agent/year (annual shown on site) | Unified email/ticket inbox, support portal, automations & triggers, integrations, enterprise reporting, AI agent assistant available. cite |
| Knowledge Base | $25 per agent/month — $300 per agent/year (annual shown on site) | Unlimited articles, support portal, AI content writer, multi-brand support, language translation. cite |
| Call Management | $9 per agent/month — $97.20 per agent/year (annual shown on site) | Callback tracking, embeddable forms, Zoom Phone integration. cite |
| Chatbot (add-on) | Starting at $95 per month (flat fee) | Chatbot for FAQ automation; implementation & maintenance included at listed price. cite |
| Hue AI (agent assistant / AI chatbot) | Starting at $300 per month | ChatGPT-powered AI agent assistant (answers from your data); marketed as an add-on. cite |
| Enterprise package (add-on) | Additional $15 per agent/month | Adds: 2-year storage, unlimited multibrand support, unlimited automations/triggers, IP restrictions, HIPAA data purge, up to 1000 SMS/mo per agent, private training, custom features. cite |
| SMS Service & Additional SMS Packs | SMS service: $25/month (includes 2,500 SMS messages). Additional packs: 5k — $50/mo; 10k — $100/mo; 25k — $240/mo; 50k — $475/mo; 100k — $950/mo; 150k — $1425/mo; 200k — $1900/mo; 250k — $2375/mo. | SMS requires registration of +1 long code/local numbers; first number one-time 10DLC registration fee of $50. SMS pricing and packs listed on KB. cite |
Notes:
- Discounts shown on official site: 30% recurring discount when bundling 3+ different systems; 10% discount for annual subscriptions paid in advance (site also shows annual prices in the pricing page). cite
- Free-trial CTAs appear on the pricing page and the support site indicates a free trial exists and that no credit card is required to start. Exact trial length is not stated on the pricing pages reviewed. cite
- The pricing page contains inconsistent/mixed messaging about a permanently free plan (a $0 "Free" section appears alongside text stating "We currently do not offer a free plan"). The vendor’s knowledge-base article explicitly states they do not offer a free plan at this time. Because the official site has both representations, I mark the free-plan availability as unavailable (see fields below). cite
