Lumen UC&C
UCaaS platforms
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$9 per user per month
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Small
Medium
Large
- Banking and insurance
- Energy and utilities
- Public sector and nonprofit organizations
What is Lumen UC&C
Lumen UC&C is a unified communications and collaboration (UCaaS) offering that provides cloud-based business calling and related collaboration capabilities for organizations that want a managed voice and communications service. It is typically used for enterprise and mid-market telephony replacement, multi-site calling, and centralized administration delivered over Lumen’s network and managed services. The product is positioned as part of Lumen’s broader communications portfolio, with options that can align UC features with connectivity and enterprise voice requirements.
Carrier-managed UC delivery
Lumen provides UC as a managed service, which can simplify procurement and support for organizations that prefer a single provider for voice and communications operations. This model can reduce the need for in-house telephony expertise for provisioning, moves/adds/changes, and incident management. It also fits buyers that want UC aligned to enterprise voice governance and service management processes.
Enterprise telephony fit
The offering targets business calling use cases such as multi-location deployments, centralized numbering, and enterprise voice features. It is commonly evaluated as a cloud replacement for legacy PBX/PRI environments where continuity of voice operations is a priority. This focus can be advantageous for organizations with established voice policies, compliance needs, or complex dial plans.
Portfolio and network alignment
Because Lumen also sells connectivity and enterprise communications services, UC&C can be packaged and supported alongside network services under a single vendor relationship. This can streamline contracting, billing, and escalation paths for customers already using Lumen services. It can also support designs where voice service expectations are coordinated with WAN/Internet connectivity planning.
Less app-centric ecosystem
Compared with UCaaS products that emphasize broad third-party app marketplaces and rapid integration expansion, Lumen UC&C may offer fewer prebuilt integrations depending on the specific UC&C package selected. Organizations with heavy CRM/helpdesk workflow requirements should validate available connectors and APIs. Integration depth can materially affect adoption for sales and service teams.
Feature set varies by package
Lumen UC&C is often delivered as part of a broader portfolio, and capabilities can differ based on the underlying platform and contracted service options. Buyers should confirm which calling, messaging, meetings, and admin features are included in their specific SKU and region. This variability can complicate like-for-like comparisons during evaluation.
Contact center may be separate
Organizations looking for a tightly unified UCaaS plus full cloud contact center stack may need additional products or partners beyond UC&C. This can introduce extra vendor management, licensing, and integration work for omnichannel routing, workforce tools, and advanced analytics. Buyers should clarify whether contact center requirements are in-scope for the UC&C contract or handled separately.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Lumen® Solutions for Microsoft Teams | $14 per month per user (36-month term required) | Does not include Microsoft 365 license; monthly rates exclude network connectivity, applicable monthly usage, optional add‑ons, taxes and fees; listed on Lumen UC&C page. |
| Lumen® Solutions for Webex — Common area | $9 per month per user (36-month agreement required) | Intended for common/room devices; includes Webex Basic Meeting (up to 100 participants); listed rates available to qualifying business customers. |
| Lumen® Solutions for Webex — Professional license | $13 per month per user (36-month agreement required) | Professional Webex features; 36-month agreement required; get quote for details. |
| Lumen® Solutions for Webex — Suite license | $21 per month per user (36-month agreement; minimum 5 users) | Suite includes expanded meeting capacity (up to 1,000 participants for Suite); enterprise discounts available (250+ users); 36-month term and minimum users as stated. |
| Lumen® Solutions for Zoom | $22 per month per user (36-month term required) | Supports Zoom Phone (add-on); monthly rates exclude network connectivity, applicable monthly usage, optional add‑ons, taxes and fees; listed on Lumen UC&C page. |
Seller details
Lumen Technologies, Inc.
Monroe, Louisiana, USA
1930
Public
https://www.lumen.com/
https://x.com/lumentechco
https://www.linkedin.com/company/lumentechnologies/
