Macorva
Experience management software
Feedback analytics software
Performance management software
Employee engagement software
Talent management software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$4 per employee per month
Free Trial
Free version unavailable
Small
Medium
Large
- Healthcare and life sciences
- Information technology and software
- Banking and insurance
What is Macorva
Macorva is an experience management platform used to collect and analyze feedback across customer and employee touchpoints. It supports survey design, multi-channel distribution (for example, email/SMS/web), and reporting workflows for teams that run CX, EX, and operational improvement programs. The product emphasizes configurable surveys, dashboards, and closed-loop follow-up processes to route feedback to owners and track resolution. It is typically used by organizations that need ongoing measurement programs rather than one-off research studies.
Multi-program CX and EX surveys
Macorva supports running multiple feedback programs in one system, including customer experience and employee engagement use cases. Teams can standardize survey templates and measurement frameworks across business units. This helps organizations consolidate feedback collection rather than maintaining separate tools for different audiences.
Dashboards and feedback analytics
The platform provides reporting views to analyze survey results and segment feedback by attributes such as location, role, or customer type. It supports trend monitoring over time to evaluate whether changes improve experience metrics. These capabilities align with common requirements for ongoing experience measurement and operational reporting.
Closed-loop follow-up workflows
Macorva includes mechanisms to route feedback to responsible teams and track follow-up actions. This supports operationalizing survey results beyond static reporting. For organizations focused on service recovery or internal issue resolution, this can reduce the gap between feedback collection and action.
Limited public detail on depth
Publicly available documentation and technical detail can be less extensive than what is typically available for larger enterprise platforms in this category. That can make it harder to validate advanced capabilities (for example, complex governance, role-based analytics, or large-scale program management) during early-stage evaluation. Buyers may need deeper vendor-led demos and references to confirm fit.
Integrations may require validation
Experience platforms often depend on integrations with CRM, HRIS, support desks, and data warehouses to operationalize insights. Macorva’s integration breadth and implementation approach should be confirmed against the organization’s stack and data requirements. Some integrations may require services work or custom configuration depending on the environment.
Not a full talent suite
While it can support employee engagement measurement, it is not positioned as a full talent management suite with end-to-end recruiting, compensation, learning, and succession planning. Organizations seeking comprehensive HR talent workflows may need additional systems. This can increase overall architecture complexity if Macorva is used primarily for EX measurement.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Starter | $4 per month per employee | Biannual surveys; individual employee ratings; org chart display; customizable survey start dates and durations; trends over time; employee engagement scores; encryption for data transfer and storage. |
| Standard | $6 per month per employee | Unlimited surveys; ABIO breakdowns for individual scores; customizable employee attributes; automatic identification of notable employees; includes all Starter features. |
| Enterprise | Contact us for pricing | Departmental breakdown of employee ratings; inter-department ratings; bank-level security; customizable survey questions for different employee groups; ability to tailor survey frequency by group; custom reports; includes Starter and Standard features. |
