Malomo
E-commerce tools
E-commerce software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$49 per month
Free Trial
Free version unavailable
Small
Medium
Large
- Retail and wholesale
- Accommodation and food services
- Arts, entertainment, and recreation
What is Malomo
Malomo is a post-purchase customer experience platform focused on shipment tracking and order status communications for e-commerce brands. It provides branded tracking pages and proactive notifications to reduce “where is my order” inquiries and improve delivery transparency. The product is commonly used by direct-to-consumer teams running on major commerce platforms and shipping carriers, with an emphasis on customizable customer-facing tracking experiences and support workflows.
Branded tracking experience
Malomo provides customizable tracking pages that keep customers on the merchant’s domain and reflect brand styling. This supports consistent post-purchase communication compared with generic carrier tracking pages. It also enables merchants to present additional content (e.g., FAQs and policies) alongside tracking updates.
Proactive shipment notifications
The platform supports automated order and shipping status notifications to customers across common channels (typically email and/or SMS, depending on plan and configuration). This can reduce inbound support tickets related to order status. Notifications are tied to shipment events so messaging aligns with carrier scans and delivery milestones.
Integrations for commerce operations
Malomo is designed to connect with e-commerce storefronts and shipping/carrier data to centralize tracking information. This helps operations and support teams reference a single tracking view rather than checking multiple carrier sites. Integration-driven workflows can also support customer self-service for common post-purchase questions.
Narrow post-purchase scope
Malomo primarily addresses shipment tracking and post-purchase communications rather than broader e-commerce functions like checkout, payments, or catalog management. Teams looking for an all-in-one commerce suite will likely need additional tools. Value is highest for merchants with meaningful shipping volume and support load.
Depends on carrier scan quality
Tracking accuracy and timeliness depend on carrier event data, which can be delayed or incomplete in some lanes. When scans are missing, customer-facing updates may be less informative even if the platform is functioning correctly. Merchants may still need support processes for exceptions such as lost packages or stalled shipments.
Customization may require effort
Achieving a fully branded experience can require configuration work (templates, messaging rules, and content). Some organizations may need developer or technical support to match brand requirements and integrate with existing support tooling. Ongoing tuning is often needed to align notifications with changing shipping policies and peak-season operations.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Lite | $49 per month | Includes 1,000 shipments; $0.06 per extra shipment; Branded, fully customizable tracking pages; Transactional email sending available at $0.0045 per message (separate cost); 7-day free trial; month-to-month cancel |
| Starter | $189 per month | Includes 4,000 shipments; $0.05 per extra shipment; Same feature set as Lite with higher shipment allowance; 7-day free trial; month-to-month cancel |
| Growth | Starting at $400 per month | Contact sales for Growth plans; includes concierge onboarding, Malomo-built tracking pages (in your theme or hosted by Malomo), branded transactional emails, dedicated support & strategy, and volume discounts; billed monthly (starting at $400) |
Seller details
Malomo, Inc.
Indianapolis, Indiana, US (reported)
Private
https://gomalomo.com/
https://x.com/gomalomo
https://www.linkedin.com/company/malomo/
