MiaRec
Contact center quality assurance software
Contact center workforce software
Speech analytics software
Employee monitoring software
Call & contact center software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$99 per user per month
Free Trial
Free version unavailable
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What is MiaRec
MiaRec is a contact center recording and quality management platform used to capture voice interactions and support agent evaluation workflows. It is typically deployed by contact center operations, QA teams, and compliance stakeholders to review calls, score agent performance, and manage coaching activities. The product also includes speech analytics capabilities and integrations intended to work alongside existing telephony and contact center platforms rather than replacing them.
Call recording and QA workflows
MiaRec centers on interaction recording and quality assurance processes such as evaluation forms, scoring, and review workflows. This supports structured agent performance management and repeatable QA operations. It fits organizations that need QA tooling without migrating their full contact center stack. It is commonly positioned as an add-on layer to existing voice environments.
Speech analytics for insights
The platform includes speech analytics features that help teams search and analyze recorded calls for keywords, phrases, and trends. This can support compliance checks, root-cause analysis, and coaching opportunities based on real interactions. Analytics tied directly to recordings reduces the need to export data to separate tools for basic discovery. The approach aligns with contact centers that prioritize post-call analysis and QA.
Integrates with CC ecosystems
MiaRec is designed to integrate with common contact center and telephony environments so customers can keep their existing routing and agent desktop tools. This can reduce disruption compared with adopting an all-in-one contact center platform. Integration-oriented deployment is useful for organizations with multiple voice systems or phased modernization plans. It also supports use cases where recording and QA must be standardized across different sites or platforms.
Not a full CCaaS replacement
MiaRec focuses on recording, QA, and analytics rather than providing a complete omnichannel contact center platform. Organizations looking for native voice routing, digital channels, outbound dialing, and end-to-end agent desktop capabilities may still need a separate contact center system. This can increase vendor management and integration work. It is better suited as a complement than as a single-system standardization strategy.
Workforce suite depth varies
While the product is associated with workforce-related capabilities, it is not always positioned as a full workforce management suite with advanced forecasting, scheduling optimization, and intraday automation. Teams with complex WFM requirements may need to validate feature depth against their planning and adherence processes. In practice, some deployments pair QA/recording with a dedicated WFM product. Buyers should confirm which workforce functions are native versus partner/integration-based.
Analytics maturity depends on configuration
Speech analytics outcomes depend heavily on audio quality, language support, tuning, and how consistently calls are captured across systems. Organizations with multiple codecs, noisy environments, or diverse languages may need additional setup and ongoing administration to maintain accuracy. Reporting and dashboards may require customization to match internal KPIs and compliance frameworks. This can lengthen time-to-value compared with more prescriptive, end-to-end platforms.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Customer Experience (CX) Intelligence | $99 per user/month | Core MiaRec platform + Automated QA included; measures CSAT, NPS, NES, detects churn risk, topic & sentiment analysis. See pricing page for details. |
| Revenue Intelligence | $129+ per user/month | Core platform + Auto QA included; revenue-focused insights (lead score, buying signals, deal analysis); shown as "$129+ / user/month" (starts at $129). |
| Add‑ons (Ask AI, Custom Insights, Auto Redaction, Screen Recording) | Custom / Contact sales | Add-ons listed on pricing page; pricing requires a custom quote ("Get A Custom Quote"). |
Notes:
- MiaRec Platform & Automated Quality Management (Auto-QA) are included in the flagship products (CX Intelligence and Revenue Intelligence).
- Fair-use overage charges (published on MiaRec’s official Fair Use page): $0.20 per GB/month (storage) and $0.01 per transcription minute.
- Token policy for AI features (official): Premium plan allocation = 5,000,000 tokens per user/month; beyond that every 1,000,000 tokens billed at $5.00.
