MiiTel
Call center infrastructure (CCI) software
Call & contact center software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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¥4,980 per ID per month
Free Trial
Free version unavailable
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What is MiiTel
MiiTel is a cloud-based business telephony and call analytics platform used to place and receive calls while capturing and analyzing conversation data. It is commonly used by sales and customer-facing teams to record calls, transcribe conversations, and review performance and compliance. The product emphasizes conversation intelligence features such as searchable call records, speech analytics, and coaching workflows alongside telephony functions. It is typically deployed as part of a broader customer engagement stack via integrations and APIs.
Conversation intelligence focus
MiiTel centers on recording, transcription, and analysis of calls to support coaching and quality management. Users can review calls with searchable metadata and conversation artifacts rather than relying only on manual notes. This makes it well-suited for teams that need structured call review and performance improvement workflows. It also supports governance needs where call evidence and audit trails matter.
Built-in call recording workflows
The platform provides native call recording and review capabilities that reduce dependence on separate recording tools. Teams can standardize how calls are captured, stored, and shared for QA and training. This supports repeatable evaluation processes across agents and managers. It also helps organizations maintain consistent documentation of customer interactions.
Integrations for sales operations
MiiTel is commonly positioned to connect with CRM and related sales tools so call activity can be associated with accounts and opportunities. This supports operational reporting and reduces manual data entry for representatives. Integration patterns align with typical outbound and inbound sales workflows. API-based connectivity can help fit the product into existing systems.
Contact center depth varies
Compared with full-suite contact center platforms, MiiTel may not cover every enterprise contact center requirement (for example, complex omnichannel routing, workforce management, or advanced IVR at scale). Organizations with large, multi-queue operations may need additional systems to meet those needs. Fit depends on whether the primary requirement is telephony plus analytics versus end-to-end contact center orchestration. Buyers should validate routing, reporting, and admin controls against their specific operating model.
Language and region constraints
Speech analytics accuracy and feature availability can vary by language, accent, and region. Organizations operating across multiple countries should confirm supported languages, local numbering, and data residency options. Regulatory requirements (such as consent and retention rules) may require configuration and policy work outside the product. These factors can affect rollout speed for global deployments.
Requires process adoption
The value of call analytics depends on consistent usage of recording, tagging, and review workflows by managers and agents. Teams without established coaching and QA processes may see uneven outcomes until governance is defined. Implementation often requires change management around call handling, evaluation criteria, and privacy practices. This can add time and internal effort beyond technical setup.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| MiiTel Phone (annual-priced monthly) | ¥5,980 per ID/month (tax excluded) | 1 ID minimum; month-to-month contracts available; initial implementation may incur fees; fastest activation ~3 business days. |
| MiiTel Call Center (annual-priced monthly) | ¥5,980 per ID/month (tax excluded) | 1 ID minimum; month-to-month contracts available; admin fee applies for single-month contracts with ≤10 IDs; initial implementation may incur fees. |
| MiiTel Incoming Webhook — Trial | ¥4,980 per ID/month (tax excluded) | "Trial" plan; includes 50 hours of parsing/analysis time. |
| MiiTel Incoming Webhook — Standard | ¥5,980 per ID/month (tax excluded) | Includes 100 hours of parsing/analysis time. |
| MiiTel Incoming Webhook — Premium | ¥6,980 per ID/month (tax excluded) | Includes 150 hours of parsing/analysis time. |
Seller details
RevComm Inc.
Tokyo, Japan
2017
Private
https://www.revcomm.com/
https://x.com/revcomm_inc
https://www.linkedin.com/company/revcomm/
