Missive
Business instant messaging software
Shared inbox software
Live chat software
Social customer service software
Customer communications management software
Email client software
Email management software
Internal communications software
Messenger software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$14 per user per month
Free TrialFree version
Small
Medium
Large
- Professional services (engineering, legal, consulting, etc.)
- Public sector and nonprofit organizations
- Agriculture, fishing, and forestry
What is Missive
Missive is a team email and messaging application that combines shared inboxes with internal chat and collaboration around customer conversations. It is used by support, sales, and operations teams to manage email-based workflows, assign and track conversations, and coordinate responses. The product centers on collaborative email (shared mailboxes, assignments, notes, and rules) while also supporting multi-channel messaging and integrations to connect related tools.
Collaborative shared inbox workflows
Missive supports shared mailboxes with assignment, status tracking, and team visibility into who is handling a conversation. Internal comments and @mentions allow teams to collaborate without forwarding or copying emails externally. Rules and automation help route messages and standardize handling across teams.
Email plus team chat
Missive combines an email client with team chat so users can discuss conversations in context. This reduces context switching compared with using a separate chat tool alongside email. The approach fits teams that primarily operate from email but need lightweight internal coordination.
Integrations and API support
Missive provides integrations with common business tools and supports automation through services such as Zapier as well as an API for custom workflows. This enables syncing conversation events to CRMs, task tools, or internal systems. Integration options help teams connect shared inbox activity to broader operational processes.
Not a full contact center
Missive focuses on shared inbox collaboration rather than full contact-center capabilities. Organizations needing advanced queue management, workforce tools, or deep reporting across channels may find gaps. It is typically better suited to small-to-mid teams managing customer communications rather than large-scale service operations.
Reporting depth can be limited
Analytics tend to emphasize operational inbox metrics rather than extensive BI-style reporting. Teams that require highly customizable dashboards, complex SLA reporting, or multi-dimensional performance analysis may need external reporting. This can add implementation effort when stakeholders expect detailed service analytics.
Setup requires process decisions
To get consistent outcomes, teams must define rules, assignment conventions, and shared mailbox structures. Without governance, collaboration features can lead to inconsistent tagging, ownership, or response practices. Initial configuration and change management can be non-trivial for teams migrating from individual inbox habits.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Free | $0 (Free plan) | Everyone starts on Missive's free plan. Limited to 3 users, 15-day history, 5 shared accounts per user. (Free plan details and trial of Rules/Integrations for new accounts.) |
| Starter | $14 per user/month (billed yearly) | Email, SMS, social accounts; Team spaces and inboxes; Conversations and tasks; SOC 2 Type II. Workspace: up to 5 users. (Yearly billing shows 20% discount.) |
| Productive | $24 per user/month (billed yearly) | Everything in Starter plus integrations with external tools, Rules & automations, Basic analytics & reporting, API access. Workspace: up to 50 users. |
| Business | $36 per user/month (billed yearly) | Everything in Productive plus SAML/SSO, IP restrictions, Advanced analytics & reporting, Personalized team onboarding. Workspace: unlimited users. |
| Add-on: Additional shared accounts | $15 per month per 5 shared accounts (organization-level charge) | Each user contributes 5 shared accounts to the organization pool; additional shared accounts beyond that pool are billed at $15/month per 5 accounts. |
Notes: Yearly billing option is available ("20% off" displayed). Missive offers a 30-day risk-free trial with no credit card required, and new accounts get a 30-day trial of Rules and Integrations. All information sourced from Missive's official website (pricing page and help/FAQ pages).
