myKaarma
Car dealer software
Automotive software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is myKaarma
myKaarma is a dealership customer engagement and service communication platform used by automotive retailers to manage messaging, appointments, repair order updates, and customer follow-up. It is typically used by service advisors, BDC teams, and dealership management to coordinate customer interactions across phone, text, and email. The product emphasizes service-lane workflows such as digital inspections, payment/authorization steps, and customer status updates, and it commonly integrates with dealership systems of record.
Service-lane communication workflows
myKaarma focuses on service department use cases such as appointment reminders, repair status updates, and post-service follow-up. This helps standardize advisor-to-customer communication and reduces reliance on manual calls. The workflow orientation is well-suited to fixed-ops teams that need consistent processes across many advisors.
Multi-channel customer messaging
The platform supports customer communication through multiple channels (commonly SMS and email, with phone-related workflows depending on configuration). This allows dealerships to keep a single interaction history tied to a customer and vehicle. Centralized messaging can improve handoffs between advisors, BDC, and management when customers contact the store through different channels.
Integrations with dealer systems
myKaarma is typically deployed alongside dealership DMS/CRM and other fixed-ops tools rather than replacing them. Integrations can reduce duplicate data entry for customer/vehicle information and align communications with repair order activity. This is important in environments where the DMS remains the system of record and multiple point solutions coexist.
Primarily fixed-ops oriented
The strongest fit is service-lane communication and retention rather than end-to-end dealership operations. Dealers looking for a single platform that covers DMS, desking, inventory, and full sales CRM may still need additional systems. As a result, myKaarma often functions as a complementary layer rather than a core operating system.
Integration effort varies by stack
Integration depth and reliability depend on the dealership’s existing DMS/CRM and how data is synchronized. Some workflows may require configuration, mapping, and ongoing monitoring to keep customer/RO data consistent. Dealers should validate which integrations are native, which require third parties, and what data elements are supported.
Change management for advisors
Adoption can require process changes for service advisors and BDC staff, especially when moving from ad-hoc texting/calling to structured workflows. Consistent usage is necessary to maintain a complete communication history and reporting. Training and policy enforcement may be needed to prevent workarounds outside the system.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Essentials | Contact myKaarma for pricing | Communications; Intelligent Communications Hub; Online/Retail Payments; Video Walkaround; Tech Video. |
| Advanced | Contact myKaarma for pricing | Everything in Essentials plus ServiceCart™ Premium Video MPI; Tech Video Grader; Declined Services. |
| Ultimate | Contact myKaarma for pricing | Everything in Advanced plus ServiceConnect; Mobile Check-In; Pickup & Delivery. |
Note: myKaarma also lists optional add-on tools (Scheduler+, Mobile Service, ServiceConcierge with Service Pre-Diag, etc.) that can be added to packages — pricing is not published on the site and requires contacting sales.
Seller details
myKaarma, Inc.
Long Beach, CA, USA (reported)
Private
https://www.mykaarma.com/
https://x.com/mykaarma
https://www.linkedin.com/company/mykaarma/
