Next Matter
Standard operating procedures software
No-code development platforms
Digital process automation (DPA) software
Workflow management software
Knowledge management software
Application development software
Rapid application development (RAD) software
Process automation software
Business automation platforms (BAPs)
Process orchestration software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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€7,500 platform fee per month
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What is Next Matter
Next Matter is a workflow and process automation platform used to design, run, and monitor repeatable business processes across teams. It supports structured process templates, task routing, approvals, and integrations to coordinate work that spans multiple tools and stakeholders. Typical use cases include operations, customer onboarding, service delivery, and internal request handling where teams need consistent execution and visibility. The product emphasizes process orchestration and operational reporting rather than document-centric SOP authoring alone.
Structured process orchestration
Next Matter models work as repeatable processes with defined steps, roles, and handoffs, which helps teams standardize execution beyond static documentation. It supports running many process instances in parallel while keeping each case’s status and ownership clear. This is useful for operational teams that need predictable throughput and accountability. It fits scenarios where a workflow tool must coordinate people and systems rather than only track tasks.
Operational visibility and tracking
The platform provides status tracking across process instances so teams can see bottlenecks, overdue steps, and workload distribution. This supports day-to-day operations management and exception handling. Compared with SOP-focused tools, it is oriented toward execution monitoring rather than only knowledge capture. This can reduce reliance on manual follow-ups in email or chat.
Integrations for cross-tool workflows
Next Matter is designed to connect process steps with external systems so teams can trigger actions or synchronize data across tools. This helps reduce context switching when a process spans ticketing, CRM, spreadsheets, and messaging. Integration support is important for organizations that already have a tool stack and need orchestration rather than replacement. It also enables partial automation where only some steps are system-driven.
Less suited to SOP authoring
Organizations primarily looking for training content, rich SOP documentation, and employee enablement may find the product less specialized for that purpose. Its core value centers on process execution and orchestration rather than building a knowledge base with learning paths. Teams may still need a dedicated documentation or training system for long-form content. This can increase the number of tools required for end-to-end enablement.
Configuration and governance overhead
Implementing standardized processes typically requires upfront process design, role mapping, and ongoing governance. As process libraries grow, teams need conventions for versioning, ownership, and change control to avoid fragmentation. This can be heavier than lightweight task management approaches for small teams. Adoption often depends on having an operations owner to maintain templates and metrics.
Automation depth depends on integrations
The practical level of automation is constrained by the availability and maturity of connectors to the systems a company uses. Where integrations are limited, teams may rely on manual steps or custom workarounds. This can reduce the benefit compared with platforms that offer deeper native app ecosystems for certain functions. Integration setup may also require technical input depending on the target systems.
Plan & Pricing
Current pricing (Next Matter official pricing page: /pricing)
| Plan | Price | Key features & notes |
|---|---|---|
| Enterprise | €7,500 platform fee / month + €49 / user / month + €1 per workflow run over 10,000/month | Includes 10,000+ workflow runs/month, 300 API calls/minute, unlimited workflows/steps/automations/integrations/guests, forward-deployed engineer support. (Call to action: Book a demo). Source: Next Matter pricing page. |
| Enterprise Custom | € Custom platform fee / month (contact sales) | Custom limits, security & governance, custom integrations & deployment, custom SLAs, white-labeling, custom implementation services. (Talk to sales). Source: Next Matter pricing page. |
Legacy / archived tiered pricing (Next Matter official pricing page: /pricing-old2)
| Plan | Price | Key features & notes |
|---|---|---|
| Starter | €625 platform fee / month + €19 / user / month | Plan included 3 workflows; 500 runs/month; unlimited automated steps; unlimited guest users; visual builder, conditional actions, webhook triggers, onboarding & self-serve support. (Get started). Source: Next Matter pricing-old2 page. |
| Growth | €2,950 platform fee / month + €29 / user / month | Unlimited workflows; 5,000+ runs/month; Next Matter API/REST; external portals; CRM sidebars; interdependent workflows; AI workflow tools; dedicated workflow expert. (Get started). Source: Next Matter pricing-old2 page. |
| Professional / (listed as Professional/Omnichannel & compliance) | €7,500 platform fee / month + €49 / user / month | 10,000+ runs/month; enterprise integrations; Microsoft/Okta SSO; custom analytics; bulk launches; 3 year data retention; dedicated success team. (Book a demo). Source: Next Matter pricing-old2 page. |
| Custom / Enterprise Custom | € Custom platform fee / month + Custom per user price | Custom workflow runs, custom API call limits, custom email domains, custom branding, SCIM provisioning, multilingual UI, custom data retention, custom contract. (Talk to sales). Source: Next Matter pricing-old2 page. |
Notes: Both pages above are hosted on Next Matter's official domain (nextmatter.com). The site currently exposes a "Pricing" page that lists Enterprise and Enterprise Custom (the higher-tier structure) and also an older/archived pricing page that still lists Starter/Growth/Professional tiers. I have transcribed pricing and feature bullets exactly as presented on those official pages.
Seller details
Next Matter GmbH
Berlin, Germany
Private
https://www.nextmatter.com/
https://x.com/nextmatter
https://www.linkedin.com/company/nextmatter/
