Nimbata
Inbound call tracking software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
Take the quiz to check if Nimbata and its alternatives fit your requirements.
$39 per month
Free TrialFree version
Small
Medium
Large
- Education and training
- Professional services (engineering, legal, consulting, etc.)
- Information technology and software
What is Nimbata
Nimbata is an inbound call tracking and analytics platform used to attribute phone calls to marketing sources and campaigns. It supports dynamic number insertion, call recording, and reporting to help marketing and sales teams understand which channels drive qualified calls. The product is typically used by performance marketers, agencies, and businesses that rely on phone leads and want to connect call outcomes to digital advertising and web activity.
Dynamic number insertion support
Nimbata supports dynamic number insertion (DNI) to tie inbound calls to specific website sessions, sources, and campaigns. This helps teams attribute calls from paid search, social, and other digital channels without relying on manual tracking. It fits common lead-generation workflows where phone calls are a primary conversion event.
Call recording and tagging
The platform includes call recording and tools to categorize calls for quality and outcome analysis. This supports operational review (e.g., training, compliance checks) and marketing optimization (e.g., identifying which campaigns generate qualified conversations). It also enables teams to align call handling performance with acquisition spend.
Integrations for attribution workflows
Nimbata provides integrations intended to push call events and metadata into analytics and advertising stacks. This supports closed-loop reporting where call conversions can be used for optimization and ROI analysis. It is designed to fit into multi-tool marketing environments rather than operate as a standalone dialer.
Feature depth varies by tier
Compared with more enterprise-oriented call tracking suites, some advanced capabilities (e.g., deeper conversation intelligence, complex routing, or highly customizable attribution models) may be limited or require higher plans. Organizations with complex contact-center requirements may need to validate fit through a detailed proof of concept. Buyers should confirm which features are included per plan and which are add-ons.
Reporting customization constraints
Call tracking reporting often needs flexible segmentation across campaigns, landing pages, keywords, and outcomes. Nimbata’s reporting may not cover every custom attribution or multi-touch reporting requirement out of the box for all teams. Some organizations may need to export data to BI tools to achieve their desired dashboards and governance.
International telephony considerations
For teams operating across multiple countries, call tracking depends on number availability, local regulations, and carrier coverage. Nimbata buyers may need to confirm supported countries, number types, and any limitations around call recording consent and retention. These constraints can affect rollout speed for global or highly regulated deployments.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Entry | FREE | Offline & online call tracking, pre-built marketing reports, spam filter. Includes 1 project. Additional usage (numbers & answered-call fees) applies. |
| Pro | $39 per month (monthly) — $35 per month (billed annually) | Call recordings & greetings, Call Flows, Google Analytics (GA4) integration, Email notifications. Includes 2 projects. + additional usage applies. |
| Marketing | $89 per month (monthly) — $80 per month (billed annually) | Form Tracking, Additional Workflows, Advanced Call Addons, CRM & Slack integrations. Includes 5 projects. + additional usage applies. |
| Agency | $149 per month (monthly) — $120 per month (billed annually) | Unlimited Projects, Advanced Call Flows, Geo Routing, Salesforce integration, API, Dedicated Support & Training. + additional usage applies. |
Additional usage & add-ons (United States, official Help Center):
- Local number (per month) & Answered-call (per call) by plan:
- Agency: Local number $1.60 / month; Answered call $0.03 per call.
- Marketing: Local number $2.30 / month; Answered call $0.04 per call.
- Pro: Local number $3.20 / month; Answered call $0.06 per call.
- Entry (Free): Local number $4.60 / month; Answered call $0.10 per call.
- Toll-free number (per month) & Answered-call (per call) by plan:
- Agency: Toll-free $1.80 / month; Answered call $0.13 per call.
- Marketing: Toll-free $2.50 / month; Answered call $0.18 per call.
- Pro: Toll-free $3.50 / month; Answered call $0.28 per call.
- Entry (Free): Toll-free $5.00 / month; Answered call $0.48 per call.
- Conversation intelligence: Call transcriptions $0.02 per minute (all paid plans); AI call summaries included on Agency, Marketing & Pro plans; Keyword spotting included on Agency & Marketing plans.
- Pre-call automations: $0.01 per triggered call (available on all paid plans).
- Add-ons: Extra project $15 per month (per project); Whitelabel account $55 per month.
- Notes: Pricing page shows "+ additional usage" for paid plans; the site states you can save up to 20% with annual billing (annual monthly equivalents shown above). Trial: 14-day free trial (no credit card required) with usage caps (2 tracking numbers, 50 answered calls) and access to Marketing-plan features during trial.
Seller details
Nimbata
Sofia, Bulgaria
2017
Private
https://www.nimbata.com/
https://x.com/nimbata
https://www.linkedin.com/company/nimbata/
