Okendo
Customer advocacy software
Loyalty management software
Online reputation management software
Review management software
Survey software
Demand generation software
Brand advocacy software
E-commerce software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$19 per month
Free Trial
Free version unavailable
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- Retail and wholesale
- Accommodation and food services
- Information technology and software
What is Okendo
Okendo is a customer reviews and user-generated content (UGC) platform used by e-commerce brands to collect, moderate, and publish product reviews, ratings, and related on-site content. It is typically deployed by Shopify-based merchants to improve product pages, support merchandising decisions, and feed review content into marketing channels. The product includes workflows for review requests, moderation, and display widgets, with integrations to common e-commerce and marketing tools. It also supports adjacent feedback collection such as surveys and attributes that can be used for segmentation and reporting.
E-commerce-native review workflows
Okendo focuses on collecting and displaying product-level reviews in an e-commerce context, including automated review request flows and on-site widgets. It supports moderation and publishing controls that help teams manage review quality and compliance. The feature set aligns with day-to-day needs of e-commerce operations teams rather than general-purpose survey-only tooling.
UGC display and merchandising
The platform provides configurable review presentation components that can be embedded on product and collection pages. It supports capturing structured attributes (for example, fit or size feedback) that can be used to filter and summarize reviews. This helps merchandising and customer experience teams turn review data into navigable on-site content rather than leaving it as unstructured text.
Integrations for marketing activation
Okendo integrates with common e-commerce stacks so review content can be reused across email, SMS, and other customer touchpoints. This reduces manual effort compared with exporting reviews and reformatting them for campaigns. The integration approach supports using reviews as an input to demand generation and lifecycle marketing workflows.
Best fit for Shopify
Okendo is most commonly implemented in Shopify-centric environments, and organizations on other commerce platforms may face additional integration work or reduced feature parity. Multi-store or complex international setups can require more configuration and governance. Teams should validate platform compatibility and implementation effort for their specific commerce architecture.
Limited advocacy and loyalty depth
While Okendo supports review collection and related feedback, it is not a full loyalty management or referral/affiliate system on its own. Companies seeking points-based loyalty, referral tracking, payouts, or partner management typically need additional software. This can increase total cost and operational complexity when broader advocacy programs are required.
Moderation and compliance overhead
Review programs require ongoing moderation, response processes, and policy decisions (for example, handling incentives, disputes, or sensitive content). Okendo provides tooling, but internal staffing and governance still drive outcomes. Organizations in regulated categories may need to supplement with additional compliance review and record-keeping practices.
Plan & Pricing
Okendo — official product pricing (from okendo.io)
Okendo Surveys
| Plan | Price | Key features & notes |
|---|---|---|
| Essentials | $19 per month (monthly); $17/month (annual billed) | Up to 200 orders/month; Onsite & post-checkout surveys, survey links, contextual targeting, survey builder, templates, analytics. |
| Growth | $79 per month (monthly); $72/month (annual billed) | Up to 1,500 orders/month; all Essentials features. |
| Power | $129 per month (monthly); $118/month (annual billed) | Up to 3,500 orders/month; all Growth features. |
| Advanced | $249 per month (monthly); $228/month (annual billed) | Up to 10,000 orders/month; all Power features. |
| Enterprise | Custom pricing | Custom order limits; contact sales. |
Okendo Quizzes
| Plan | Price | Key features & notes |
|---|---|---|
| Essentials | $19 per month (monthly); $17/month (annual billed) | Up to 200 orders/month; embedded quizzes, quiz builder, style editor, product recommendations. |
| Growth | $119 per month (monthly); $109/month (annual billed) | Up to 1,500 orders/month; all Essentials features. |
| Power | $299 per month (monthly); $274/month (annual billed) | Up to 3,500 orders/month; all Growth features. |
| Advanced | $499 per month (monthly); $457/month (annual billed) | Up to 10,000 orders/month; all Power features. |
| Enterprise | Custom pricing | Custom order limits; contact sales. |
Okendo Referrals
| Plan | Price | Key features & notes |
|---|---|---|
| Essentials | $19 per month (monthly); $17/month (annual billed) | Up to 200 orders/month; invite page, post-checkout & post-review referrals, rewards engine, fraud protection, analytics. |
| Growth | $79 per month (monthly); $72/month (annual billed) | Up to 1,500 orders/month; all Essentials features. |
| Power | $129 per month (monthly); $118/month (annual billed) | Up to 3,500 orders/month; all Growth features. |
| Advanced | $249 per month (monthly); $228/month (annual billed) | Up to 10,000 orders/month; all Power features. |
| Enterprise | Custom pricing | Custom order limits; contact sales. |
Okendo Loyalty
| Plan | Price | Key features & notes |
|---|---|---|
| Essential | $99 per month (monthly); $79/month (annual billed) | Up to 200 orders/month; points for purchase, VIP tiers, onsite widget, custom landing page, earning & redemption rules, automated communication, Klaviyo integration. |
| Growth | $299 per month (monthly); $239/month (annual billed) | Up to 1,500 orders/month; all Essential features. |
| Power | $699 per month (monthly); $559/month (annual billed) | Up to 3,500 orders/month; all Growth features. |
| Advanced | $999 per month (monthly); $799/month (annual billed) | Up to 10,000 orders/month; all Power features. |
| Enterprise | Custom pricing | Custom order limits; contact sales. |
Notes / add-ons (official site):
- Google Seller Ratings integration is listed as an add-on at $99/month (included with Enterprise).
- Okendo offers Platform bundles and Enterprise/Scale plans with custom pricing and unlimited orders; contact sales for Platform / Scale pricing.
(Prices and plan names taken directly from Okendo product pricing pages on okendo.io — product pages for Surveys, Quizzes, Referrals, Loyalty; Enterprise/platform pricing is custom.)
Seller details
Okendo Pty Ltd
Sydney, Australia
2018
Private
https://okendo.io/
https://x.com/okendoio
https://www.linkedin.com/company/okendo/
