PatientPoint
Interactive patient care systems (IPC)
Health care software
Patient experience software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is PatientPoint
PatientPoint is a point-of-care patient engagement and education platform used by healthcare providers and life sciences organizations to deliver health information to patients during care encounters. It supports in-office and waiting-room experiences through digital screens and related content programs intended to improve patient understanding and prompt follow-up actions. The product is commonly used by health systems, physician practices, and clinics that want a standardized way to present educational content at the point of care. It is differentiated by its focus on in-practice media networks and content delivery tied to clinical settings rather than being primarily an EHR-tethered patient portal or inpatient bedside system.
Point-of-care content delivery
PatientPoint is designed for delivering education and awareness content in clinical environments such as waiting rooms and exam areas. This supports consistent messaging across locations without requiring patients to install an app or enroll in a portal. It fits workflows where patient attention is highest immediately before or after a visit. The approach can complement other patient engagement tools that focus on messaging, portals, or inpatient bedside interactions.
Clinic network deployment model
The platform aligns to multi-site clinic deployments where standardized hardware placement and centrally managed content are important. This can reduce the operational burden on individual practices compared with ad hoc TV content or locally managed signage. It is suited to organizations that want a repeatable rollout pattern across many outpatient locations. The model is distinct from solutions that primarily rely on clinician mobile apps or nurse call integrations.
Supports education and awareness programs
PatientPoint emphasizes patient education programs that can be tailored to service lines and common conditions seen in outpatient care. This helps organizations reinforce care plans, screening reminders, and next-step actions during the visit context. It can be used to support population health initiatives by promoting preventive care topics. The focus is on content-driven engagement rather than transactional self-service features.
Limited transactional patient self-service
Compared with patient portals and CRM-style patient engagement platforms, PatientPoint is less centered on two-way communication and self-service tasks such as scheduling, secure messaging, or bill pay. Organizations typically need additional systems for those functions. This can increase integration and vendor management complexity when a unified digital front door is a priority. Fit depends on whether the goal is education at the visit versus end-to-end patient journey management.
Not an inpatient bedside IPC
PatientPoint is primarily oriented to outpatient point-of-care environments rather than inpatient bedside interactive patient care systems. Hospitals seeking bedside entertainment, meal ordering, nurse rounding workflows, or in-room device control generally require a dedicated inpatient IPC solution. As a result, it may not address inpatient patient-experience requirements on its own. Buyers should validate coverage across care settings if they need both ambulatory and inpatient capabilities.
Content governance and measurement needs
To be effective, the platform requires ongoing governance for content selection, clinical review, and alignment with organizational priorities. Measuring impact can be challenging if outcomes are not tied to downstream systems (e.g., appointment completion, screening rates) through integrations or analytics processes. Without clear ownership, content can become generic or outdated. Organizations should plan for operational roles and reporting expectations during implementation.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Healthcare providers — Exam Room / Waiting Room / Practice Engagement | No-cost (permanent) | Digital waiting room screens, interactive exam room touchscreens, and practice engagement devices; 3D anatomicals, procedure videos, staff communication tools. PatientPoint’s official pages state these solutions are offered as a “no-cost”/“no cost” option to practices. |
| Brands / Life Sciences — Advertising & Campaigns | Custom pricing — contact sales | Precision patient marketing, targeted campaigns (Rx history, diagnosis, insurance, specialty, location), sponsorship-funded programs. Official site requires brands to request a demo or contact sales for campaign details and pricing. |
| Enterprise / Health Systems | Custom pricing — contact sales | Large-scale program deployments and sponsorship models; PatientPoint’s press materials and product pages direct prospective customers to speak with the PatientPoint team or request a demo/quote. |
Seller details
PatientPoint, LLC
Cincinnati, Ohio, USA
1987
Private
https://www.patientpoint.com
https://x.com/PatientPoint
https://www.linkedin.com/company/patientpoint/
