Patients Know Best
EHR software
Health care software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is Patients Know Best
Patients Know Best is a patient-controlled personal health record (PHR) and care collaboration platform used to share health information across patients, clinicians, and care teams. It supports longitudinal record access, secure messaging, and document sharing to help coordinate care across multiple providers and settings. The product is typically deployed by health systems and regional care organizations to enable patient access and cross-organization information exchange rather than to run day-to-day clinical documentation inside a single facility.
Patient-controlled longitudinal record
The platform centers on a patient-accessible record that can aggregate information from multiple care providers over time. This is useful when care spans primary, acute, community, and social care settings. It can reduce reliance on point-to-point sharing by giving patients a consistent place to view and contribute information.
Cross-organization care collaboration
Patients Know Best is designed for collaboration across organizational boundaries, including sharing documents and communicating with care teams. This fits use cases where multiple providers need a shared view without all operating on the same internal clinical system. Compared with facility-centric systems, it emphasizes coordination and continuity rather than a single-site workflow.
Integration-oriented architecture
The product is commonly positioned to integrate with existing clinical systems so data can be surfaced to patients and shared with other parties. This approach can allow organizations to add patient access and sharing capabilities without replacing their core clinical applications. Integration support is a practical strength in environments with heterogeneous systems.
Not a full EHR replacement
Patients Know Best functions primarily as a PHR and collaboration layer rather than a comprehensive EHR for clinical documentation, ordering, and billing. Organizations typically still require a separate EHR for core clinical workflows. Buyers seeking an all-in-one system for a specific care setting may find functional gaps.
Value depends on integrations
The completeness and timeliness of the patient record depend on how well upstream systems are integrated and how consistently data is exchanged. Integration projects can require technical effort, governance, and ongoing maintenance. Without strong interoperability, the platform may rely more on manual uploads and patient-entered data.
Adoption and governance complexity
Successful use requires patient engagement and clear policies for consent, access controls, and information sharing across organizations. Variability in provider participation can lead to uneven data availability. Operational change management is often needed to embed messaging and shared-record workflows into routine care.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Patient (Individual / Personal Health Record) | Free — "It is free and always will be" (paid for by organisations such as hospitals, health boards or local practices) | Personal Health Record: access to test results, care plans, messages, appointments; available via web, mobile and NHS App; registration page available. |
| Healthcare provider / Organisation (NHS Trusts, Health Boards, ICSs) | Custom pricing — contact Patients Know Best / Book a demo | Enterprise PHR/PEP offering: integrations with NHS App, EMRs, APIs, population-scale deployments and pilots/case studies; pricing and commercial terms are not published on the vendor website and require contacting PKB for a quote. |
Seller details
Patients Know Best Ltd
London, United Kingdom
2008
Private
https://patientsknowbest.com/
https://x.com/patientsknowbest
https://www.linkedin.com/company/patients-know-best/
