Pendo Feedback (formerly Receptive)
Experience management software
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- Ease of management
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What is Pendo Feedback (formerly Receptive)
Pendo Feedback (formerly Receptive) is a product feedback management tool used to collect, centralize, and prioritize customer and internal stakeholder requests. It supports product teams by providing intake portals, request tracking, and workflows to connect feedback to product planning and customer communication. The product emphasizes structured feedback capture (including public/private boards) and linking requests to accounts and users for context. It is commonly deployed alongside product analytics and in-app engagement tooling within the broader Pendo platform.
Structured feedback intake portals
Pendo Feedback provides configurable portals and forms to capture feature requests and ideas from customers, prospects, and internal teams. It supports public and private boards, helping teams separate external-facing intake from internal triage. This structure reduces ad hoc feedback collection across email and spreadsheets. It also enables consistent categorization and routing of incoming requests.
Request tracking and linking
The product tracks requests through statuses and allows teams to associate feedback with specific accounts, users, and segments. This linkage helps product and customer-facing teams understand impact and demand beyond raw vote counts. It supports notifying requesters about status changes, which can reduce manual follow-up. These capabilities align with experience management programs that need closed-loop communication.
Fits Pendo platform workflows
For organizations already using Pendo, Feedback can integrate into existing product operations workflows that include product analytics and in-app guidance. This can simplify tool sprawl by keeping feedback processes closer to product usage context and stakeholder communication. It also supports cross-functional collaboration between product, support, and customer success teams. The result is a more unified workflow than using separate point tools for feedback and product adoption initiatives.
Not a full XM suite
Pendo Feedback focuses on product feedback intake and prioritization rather than broad experience measurement across channels. It does not replace enterprise survey research platforms or end-to-end voice-of-customer programs that include advanced sampling, complex survey logic, and statistical analysis. Teams needing comprehensive CX measurement across web, contact center, and offline touchpoints may require additional tools. This can increase integration and governance work.
Prioritization can be subjective
While the tool supports voting, segmentation, and request linking, prioritization still depends on how teams define scoring and decision criteria. Without disciplined taxonomy and governance, feedback can become noisy or duplicative, reducing signal quality. Organizations with many products or regions may need additional process design to keep boards consistent. This limitation is common in feedback systems but becomes more visible at scale.
Best value with Pendo ecosystem
Organizations not using other Pendo products may find that some workflow advantages depend on broader platform adoption. Standalone deployment can still work, but teams may need more integrations to connect feedback to analytics, customer health, or research repositories. This can add implementation effort compared with suites that natively cover multiple experience management functions. Procurement may also prefer a single consolidated platform for adjacent needs.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Free | $0 (Pendo Free) — up to 500 MAUs | Includes product analytics, in‑app guides, Pendo‑branded roadmaps and NPS; does NOT include Pendo Feedback/Listen (must upgrade for Feedback). See notes below. |
| Base | Request pricing (custom; contact sales) | Entry paid bundle — custom MAU tier, product analytics, in‑app guides, 1 integration. Pricing shown on site as "Request pricing" (MAU+bundle based). |
| Core | Request pricing (custom; contact sales) | Mid/better bundle — everything in Base plus session replays (and other Core features). Price is custom/contact sales. |
| Ultimate | Request pricing (custom; contact sales) | Full enterprise bundle — includes advanced capabilities (NPS, product discovery, journey orchestration, data sync). Price is custom/contact sales. |
Notes:
- Pendo's paid plans are MAU‑based (Monthly Active Users) and feature‑bundle based; public per‑seat or per‑MAU prices are not published — Pendo directs buyers to request pricing / contact sales.
- Pendo Feedback is now delivered as part of "Pendo Listen" (the Listen/Feedback product). Pricing for Listen/Feedback is not published on the public pricing pages and is governed by a seat‑based model for Listen (certain Feedback Manager and Administrator roles count as chargeable seats). Contact Pendo sales for Listen/Feedback pricing and seat minimums.
- Pendo offers a 30‑day free trial of the full Pendo platform; that trial provides access to the entire platform (including Feedback/Listen).
Seller details
Pendo.io, Inc.
Raleigh, North Carolina, USA
2013
Private
https://www.pendo.io/
https://x.com/pendoio
https://www.linkedin.com/company/pendo-io/
