PeopleMetrics
Experience management software
Employee engagement software
Talent management software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$30,000 per annum
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What is PeopleMetrics
PeopleMetrics is an employee feedback and survey platform used to measure and improve employee engagement and workplace experience. It supports programs such as engagement surveys, pulse checks, and 360-degree feedback, with reporting intended for HR teams and people leaders. The product focuses on collecting structured feedback and turning results into actionable insights through dashboards and analytics.
Broad employee survey coverage
Supports common employee listening use cases such as engagement surveys, pulse surveys, and multi-rater (360) feedback. This breadth can reduce the need to stitch together separate tools for different feedback programs. It fits organizations that want one system for recurring employee measurement cycles.
Actionable reporting and analytics
Provides reporting views that help teams segment results and identify themes across groups or time periods. This aligns with experience-management workflows where measurement must connect to action planning. It can help HR teams standardize how results are reviewed and shared with leaders.
Designed for HR workflows
Targets HR and people-operations stakeholders rather than general-purpose research teams. This typically means survey programs, cadence, and outputs are oriented toward engagement initiatives and talent processes. It can be easier to operationalize than tools built primarily for external customer experience programs.
Limited public integration detail
Publicly available information on prebuilt integrations (HRIS, SSO, collaboration tools, BI, and ticketing) is limited. For organizations that require extensive system connectivity, this can increase implementation effort or require custom work. Integration depth often becomes a differentiator in this category.
May lack advanced research tooling
Compared with platforms oriented toward complex research programs, it may provide fewer capabilities for sophisticated study design, qualitative research repositories, or advanced statistical analysis. Teams running mixed-method research at scale may need supplemental tools. This can matter for organizations that centralize employee and customer research under one insights function.
Unclear enterprise governance features
It is not always clear which enterprise controls are available (granular role-based access, data residency options, audit logs, and configurable retention). Larger organizations often require these features for compliance and internal governance. Buyers may need to validate these items during procurement.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Voice of the Customer (general / custom programs) | $30,000 per annum (minimum) — up to $1,000,000+ per annum (custom) | Full-service VOC programs: design & administration of transactional surveys, real-time alerts, online PeopleMetrics dashboards, push reports, text analytics (when volume allows), dedicated CX Manager, analyst support.. |
| Voice of the Customer for Banks (vertical offering) | $6,250 per month (monthly subscription) — or $5,730 per month with annual prepaid (1 month free) | Banking-focused CEM for retail banks (up to 50 branches). Optional quarterly check-in with a CX expert: $500/month. Implementation timelines noted (Wows & Woes study 6 weeks; platform launch 2–4 weeks after).. |
