Qiscus
Live chat software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$115 per month
Free Trial
Free version unavailable
Small
Medium
Large
- Accommodation and food services
- Real estate and property management
- Retail and wholesale
What is Qiscus
Qiscus is a customer messaging and live chat platform used to manage conversations across web and mobile channels. It is typically used by customer support and sales teams to handle inbound inquiries, route chats to agents, and maintain conversation history. The product includes SDKs and APIs for embedding chat into applications and for integrating messaging workflows with other business systems.
Multi-channel messaging support
Qiscus supports handling customer conversations from multiple digital channels within a single agent workflow. This reduces the need for agents to switch between separate inboxes and helps standardize response handling. It fits organizations that need live chat plus messaging-style customer support across channels.
Developer-friendly SDKs and APIs
Qiscus provides SDKs for web and mobile apps and exposes APIs for integrating chat into existing products. This is useful for companies that need in-app messaging, custom UI, or deeper workflow automation than a basic chat widget. It can also support embedding chat into proprietary customer portals or mobile applications.
Agent tools and routing
The platform includes operational features such as agent assignment, conversation management, and routing/queueing concepts used in support environments. These capabilities help teams manage volume and distribute chats across agents. Conversation history and internal handling features support continuity across shifts and teams.
CRM depth may be limited
Qiscus focuses on messaging and live chat rather than full customer relationship management. Organizations that need advanced lead scoring, campaign automation, or end-to-end sales pipeline management may require additional systems. This can increase integration work compared with suites that combine chat and CRM natively.
Implementation can require engineering
Using SDKs, APIs, and custom integrations often requires developer time and ongoing maintenance. Teams looking for a purely no-code deployment may find setup and customization more involved. The effort increases when integrating multiple channels and internal business systems.
Feature availability varies by plan
Capabilities such as advanced routing, analytics, and integrations can depend on the selected package and contracted scope. Buyers may need to validate which channels, seats, and automation features are included before committing. This can complicate comparisons when evaluating alternatives in the same category.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Startup | $115 per month | Up to 3,000 MAU; 5 agent seats; Live Chat, Ticket Support, App Center, Chatbot (web-hook), Qiscus Agent Co‑Pilot (limited), Basic analytics; 24/7 dedicated support & account manager. Additional usage: $18 per additional 500 MAU/month (up to 10,000 MAU); $18 per additional agent seat/month (up to 7 additional seats). |
| Grow | $270 per month | Up to 10,000 MAU; 10 agent seats; Premium Contact; includes Startup features; 24/7 dedicated support & account manager. |
| Enterprise | Custom pricing | >10,000 MAU; unlimited agents; custom integrations & analytics; dedicated support — contact sales for pricing. |
Usage-based items (official site): Pricing model: Pay-as-you-go for WhatsApp messaging and some call features. WhatsApp per-message (USD): Marketing = Meta pricing + $0.0045/message; Utility = Meta pricing + $0.0025/message; Service (user-initiated) = Free; Authentication = Contact us. WhatsApp Call: Inbound = Free; Outbound = $0.0278 per minute (pricing note: shown for Indonesian numbers; country/currency may vary). Additional usage notes: Additional MAU = $18 per 500 MAU/month (up to 10,000); Additional agent = $18 per agent/month (up to 7 additional seats). Prices shown in USD and subject to change per vendor notice.
Seller details
Qiscus Pte Ltd
Jakarta, Indonesia
2013
Private
https://www.qiscus.com/
https://x.com/qiscus
https://www.linkedin.com/company/qiscus
