Qminder
Appointment reminder software
Queue management software
Visitor management software
Appointment tracking software
Auto mechanic software
Hall booking software
Kiosk software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$389 per month
Free Trial
Free version unavailable
Small
Medium
Large
- Media and communications
- Information technology and software
- Arts, entertainment, and recreation
What is Qminder
Qminder is a queue management and customer flow platform used to manage walk-ins and appointments in physical locations such as retail branches, clinics, and service centers. It supports digital check-in via kiosk, tablet, or web links and can notify customers by SMS when it is their turn. The product focuses on reducing in-person waiting friction and giving staff visibility into wait times, service performance, and visitor volume. It is typically deployed across one or multiple locations with centralized reporting.
Multiple check-in channels
Qminder supports customer check-in through kiosks, tablets, and web-based entry points, which fits different front-desk setups. This flexibility helps organizations serve both walk-in and scheduled visitors without relying on a single device type. It also enables contactless or remote check-in flows when needed.
SMS-based queue notifications
The platform can send text notifications to customers about queue status and turn readiness. This reduces the need for customers to wait in a physical line and helps staff manage lobby congestion. Compared with general-purpose messaging tools, the messaging is tied directly to queue events and service steps.
Operational visibility and analytics
Qminder provides dashboards and reporting around wait times, service durations, and visitor throughput. These metrics support staffing decisions and service-level monitoring across locations. The analytics are oriented to in-person service operations rather than general marketing or campaign reporting.
Not a full scheduling suite
While Qminder can support appointments alongside walk-ins, it is primarily designed for queue and in-location flow management. Organizations needing complex scheduling rules, resource calendars, or deep intake workflows may require additional scheduling software. This can increase integration and administration overhead.
Hardware and on-site setup needs
Kiosk or tablet deployments require compatible hardware, reliable connectivity, and on-site configuration. For multi-site rollouts, device management and physical placement can add operational effort. Some environments may also require accessibility and security considerations for public-facing devices.
Limited fit for niche verticals
Categories like auto mechanic software or hall booking software often require industry-specific features such as job/repair order management, inventory, bay scheduling, or venue capacity and contract workflows. Qminder typically addresses the front-of-house queue experience rather than end-to-end vertical operations. Businesses in those niches may need complementary systems to cover core back-office processes.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Starter | $389 per month (billed annually) / $429 per month (month-to-month) | Check-in kiosk iPad app, Waiting room Apple TV app, Name-based waitlist, Online Visit Planner, Remote check-in, Multilingual customer-facing apps, Custom Service Flow; includes up to 10 users. Appointments may incur an additional fee. |
| Business | $789 per month (billed annually) / $869 per month (month-to-month) | Starter features + SMS notifications & two-way chat, API & webhooks, integrations, engineering support; includes up to 25 users. SMS charges included for US/UK/Canada (additional fees may apply elsewhere). |
| Premium | $1,049 per month (billed annually) / $1,149 per month (month-to-month) | Business features + custom branding, data retention controls, SAML SSO, security log, dedicated onboarding & implementation, dedicated account manager; includes up to 50 users. |
| Enterprise | Custom pricing | Unlimited users/locations, custom integrations, custom SLA & ToS, expanded enterprise support (contact sales). |
Seller details
Qminder OÜ
Tallinn, Estonia
2011
Private
https://www.qminder.com/
https://x.com/qminder
https://www.linkedin.com/company/qminder/
