QuickBlox
Chatbots software
Conversational intelligence software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$50 per month
Free TrialFree version
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What is QuickBlox
QuickBlox is a communication backend platform that provides APIs and SDKs to add in-app chat, voice, and video features to web and mobile applications. It is used by software teams building customer support chat, marketplace messaging, telehealth communications, and other real-time collaboration experiences. The product focuses on developer integration (client SDKs, server APIs, and UI components) rather than an out-of-the-box chatbot or contact-center console. Deployments can be implemented in QuickBlox-managed cloud or self-hosted environments depending on the plan and architecture.
Developer-first APIs and SDKs
QuickBlox provides programmable building blocks (APIs/SDKs) for chat and real-time communications that engineering teams can embed into existing products. This approach supports custom UX and workflows that are difficult to achieve with prepackaged chatbot tools. It also fits product teams that need messaging as a feature inside their own application rather than a standalone agent console.
Multi-channel real-time communications
The platform covers core real-time capabilities such as messaging and calling, enabling use cases like in-app support, peer-to-peer messaging, and internal collaboration. Teams can implement features like presence/online status, message delivery/read states, and media sharing depending on the selected components. This breadth can reduce the need to stitch together separate point solutions for chat versus voice/video.
Self-hosting deployment option
QuickBlox offers deployment models that can include self-hosted implementations, which can be important for organizations with strict data residency or infrastructure control requirements. This can help teams align communications features with internal security, compliance, and network policies. It also supports integration patterns where communications services must run within a private environment.
Not a turnkey chatbot suite
QuickBlox is primarily a communications platform rather than a packaged chatbot builder with prebuilt intents, knowledge management, and conversation design tooling. Organizations seeking a business-user-friendly chatbot studio and immediate website/live-chat deployment may need additional software and implementation work. As a result, time-to-value depends heavily on engineering capacity.
Limited conversational intelligence focus
Compared with products centered on conversational intelligence, QuickBlox is less oriented around analytics such as conversation scoring, agent coaching, pipeline attribution, or automated call summaries. Teams that need deep conversation insights typically must integrate external analytics/AI services and build reporting pipelines. This increases solution complexity and ongoing maintenance.
Engineering and ops overhead
Implementing and operating in-app communications requires ongoing work for authentication, moderation/abuse controls, scaling, and reliability monitoring. Self-hosted deployments can add responsibilities for upgrades, security patching, and capacity planning. These operational needs can be heavier than adopting a fully managed, UI-driven chatbot or contact-center product.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Basic | Free | 500 total users; 1 month data retention; 10 MB max file size; core chat features (1-1 chat, group chat, presence, typing indicators, attachments, chat history, delivery & read receipts, voice message, public/private rooms, auto-reconnect & sync); advanced features (custom classes, multi-device sync, offline messages, block users, Server API); peer-to-peer audio/video calls; conference audio/video calls available as add-on; AI Extensions: 1; SmartChat Assistant: 1 bot (30-day free trial on the bot) with 100 knowledge base items; Community support. |
| Starter | $107 /mo | 10,000 total users; 3 month data retention; 25 MB max file size; core and advanced chat features (same as Basic); conference calls available as add-on; AI Extensions: 2; SmartChat Assistant: 1 bot with 500 knowledge base items; Ticketing system support. |
| Growth | $269 /mo | 25,000 total users; 6 month data retention; 50 MB max file size; core and advanced chat features; conference calls available as add-on; AI Extensions: 3; SmartChat Assistant: 2 bots with 1,000 knowledge base items; Ticketing system support. |
| HIPAA Cloud | $430 /mo | HIPAA-compliant shared cloud hosting with BAA; 20,000 total users; custom data retention; 50 MB max file size; core and advanced chat features; conference calls available as add-on; AI Extensions: 3; SmartChat Assistant: 2 bots with 1,000 knowledge base items; Ticketing system support; designed for healthcare/regulated workloads. |
| Enterprise | From $647 /mo | Custom configuration for total users, data retention, file size limits and features; includes all core/advanced features; conference calls available as add-on; All 5 AI extensions; SmartChat Assistant: 3 bots (additional bots purchasable); unlimited knowledge base items; SLA, account manager, ticketing system and priority support; contact sales for custom pricing and provisioning. |
| SmartChat Assistant (standalone product) | $50 /mo | Trainable AI assistant; includes 500 knowledge base items; $99/mo per additional 1,000 knowledge base items; Start FREE Trial available. |
| HIPAA SmartChat Assistant (standalone) | $149 /mo | HIPAA-compliant AI assistant with BAA; includes 1,000 knowledge base items; $99/mo per additional 1,000 knowledge base items. |
Seller details
QuickBlox, Inc.
Private
https://quickblox.com/
https://x.com/QuickBlox
https://www.linkedin.com/company/quickblox/
