ResellerRatings
Online reputation management software
Review management software
E-commerce software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$249/month per month
Free TrialFree version
Small
Medium
Large
- Retail and wholesale
- Accommodation and food services
- Information technology and software
What is ResellerRatings
ResellerRatings is a review and ratings platform focused on collecting, displaying, and managing merchant and product reviews for online retailers. It supports e-commerce teams that want to generate verified buyer feedback, respond to reviews, and publish review content on their sites and in marketing channels. The product emphasizes retailer-focused review collection and on-site syndication widgets rather than broad social publishing or full digital marketing suites. It is commonly used to support trust signals, customer feedback loops, and review-driven merchandising for e-commerce stores.
E-commerce-focused review collection
The platform is designed around retailer and product review workflows, including post-purchase review invitations and review moderation processes. This focus fits online stores that need review volume and freshness tied to order activity. It is more specialized for commerce review use cases than tools built primarily for general local reputation management. The result is a clearer fit for e-commerce review operations and merchandising teams.
On-site review display options
ResellerRatings supports publishing reviews and ratings on merchant sites through embeddable display components. This helps teams surface social proof on product and landing pages without building custom review UI from scratch. It also enables consistent presentation of review content across the storefront. These capabilities align with common e-commerce conversion and trust requirements.
Review response and moderation
The product includes tools to manage incoming reviews, handle moderation, and respond to customer feedback. This supports operational processes for customer experience and brand teams that need to address issues publicly and track resolution. Centralized handling reduces reliance on manual inbox workflows. It also helps maintain quality and policy compliance for published reviews.
Narrower channel coverage
ResellerRatings is primarily centered on its own review ecosystem and on-site publishing, rather than managing a wide range of third-party review sites and social channels in one place. Organizations seeking unified management across many consumer platforms may need additional tools. This can increase operational complexity for teams with broad reputation requirements. It is less positioned as an all-in-one reputation command center.
Limited broader marketing suite
Compared with platforms that bundle CRM, email/SMS campaigns, social scheduling, and multi-location marketing, ResellerRatings is more focused on reviews. Teams looking for end-to-end marketing automation and lead management may find gaps. As a result, it often complements rather than replaces broader marketing platforms. Integration work may be required to connect reviews to other lifecycle programs.
Best fit for online retail
The product’s core value is strongest for e-commerce merchants with order-driven review collection and product catalog needs. Service businesses or organizations without transactional purchase events may not benefit as much from its workflows. In those cases, alternative reputation tools oriented to local listings and service reviews can be a better match. Fit depends heavily on having a commerce storefront and post-purchase touchpoints.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Starter (invite-only) | Free | 50 orders/month, 50 AI credits, profile control for store, Brand Reviews and Product Reviews (invite-only). |
| Growth | $349/month | 150 orders/month, Google Seller Ratings, 1–3 users, Seller Ratings Full, full customization, display widgets, resolution center. |
| Pro (most popular) | $549/month | 1500 orders/month, 10 users, includes Growth features plus Product Reviews and Visual Marketing. |
| Full Suite | Custom pricing | 3500 orders/month, 20+ users, includes Pro features plus Q&A, Feedback & NPS; contact sales for custom pricing. |
| Shopify - Starter | $0/year | Starter for Shopify stores: 50 orders/month, 1 user, Google Seller Ratings, Seller Ratings Starter. |
| Shopify - Growth | $249/month | Shopify Growth: 150 orders/month, 1–3 users, Shopify-specific pricing; contact for details. |
| Shopify - Pro | $379/month | Shopify Pro: 1500 orders/month, 10 users, includes product reviews & visual marketing; Shopify-specific pricing. |
Notes: Pricing and plan details taken from ResellerRatings' official pricing page (business.resellerratings.com/pricing) and related FAQ on that site. The vendor also lists add-ons (Review Amplification, AI Credits bundles, Video credits, Sentiment & AI Workflows, Feedback) and an Enterprise/custom option. The official FAQ states a 14-day free trial of premium features and a 20% discount for annual billing.
Seller details
ResellerRatings, Inc.
Austin, TX, USA
1999
Private
https://www.resellerratings.com/
https://x.com/ResellerRatings
https://www.linkedin.com/company/resellerratings/
