respond.io
Conversational support software
Customer communications management software
WhatsApp marketing software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$79 per month
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What is respond.io
respond.io is a customer communications management platform that centralizes messaging conversations from channels such as WhatsApp, Facebook Messenger, Instagram, Telegram, and web chat into a shared inbox. It is used by sales and support teams to handle inbound inquiries, run message-based workflows, and coordinate handoffs across agents. The product emphasizes multi-channel routing, automation, and integrations with CRM and help desk systems to support end-to-end conversation handling.
Omnichannel shared inbox
respond.io consolidates multiple messaging channels into a single workspace for teams. It supports assigning conversations, internal notes, tags, and conversation history to coordinate across agents. This helps organizations manage high volumes of chat-based interactions without switching between native channel apps.
Workflow automation and routing
The platform includes automation tools for routing, auto-replies, qualification, and follow-up sequences. Teams can build rules to distribute conversations by channel, language, business hours, or agent availability. This supports consistent handling of inquiries and reduces manual triage work.
Messaging-channel integrations focus
respond.io is designed around messaging-first channels, including WhatsApp Business API connectivity and templates where applicable. It provides integrations and APIs/webhooks to connect conversations to external systems such as CRMs, ticketing tools, and data stores. This makes it suitable for organizations that treat messaging as a primary customer touchpoint rather than an add-on to email-centric support.
Advanced setup requires expertise
To get the most value from routing logic, automation, and integrations, teams often need time to design workflows and maintain them. Complex deployments may require technical resources for API/webhook work and data mapping. Smaller teams may find the configuration overhead higher than simpler live chat tools.
Not a full contact center
respond.io focuses on digital messaging and does not position itself as a full voice-centric contact center suite. Organizations needing advanced telephony features (e.g., IVR depth, workforce management, or complex call routing) may require additional systems. This can increase integration and operational complexity for blended voice-and-chat environments.
Channel constraints still apply
Capabilities are partly governed by each channel’s policies and technical limits, especially for WhatsApp (template rules, opt-in requirements, and messaging windows). Some use cases may require careful compliance setup and ongoing monitoring of policy changes. Teams should expect that not all automation or campaign behaviors are possible uniformly across channels.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Starter | $79/month (or $948/year billed yearly) | Includes: Team & Custom Inboxes, Mobile App, AI Prompt, AI Assist, Basic Reports, Two-Factor Authentication (2FA), Growth Widgets. Includes 5 users (additional users $12/month). Free 7-day trial available. WhatsApp fees not included. |
| Growth | $159/month (or $1,908/year billed yearly) | Everything in Starter, plus Broadcasts, Workflow automation, AI Agents, Advanced Reports, Zapier & Make integrations, Developer API. Includes 10 users (additional users $20/month). Starts with 1,000 Monthly Active Contacts. AI usage included at no extra cost on self-service Growth plan. Free 7-day trial provides access to Growth features for 5 users and 1,000 MACs. |
| Advanced | $279/month (or $3,348/year billed yearly) | Everything in Growth, plus Mask Phone Number & Email Address, Multiple Workspaces, HTTP Requests in Workflows, Incoming & Outgoing Webhooks, Single Sign-On (SSO), Custom Channels. Includes 10 users (additional users $24/month). Starts with 1,000 Monthly Active Contacts. On-demand MAC overages: $15 per 100 MACs on Advanced. |
| Enterprise | Custom pricing | Tailored solution: unlimited users, higher workspace limits, higher API rate limits. Contact sales. |
Notes: Prices shown on the official pricing page are in USD; WhatsApp Business fees are charged separately by Meta; on-demand Monthly Active Contact overage pricing: $12/100 MACs on Growth, $15/100 MACs on Advanced. 7-day free trial available (no credit card required).
Seller details
Respond.io Sdn Bhd
Kuala Lumpur, Malaysia
2017
Private
https://respond.io/
https://x.com/respond_io
https://www.linkedin.com/company/respond-io/
