Retently
Experience management software
Feedback analytics software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$49 per month
Free Trial
Free version unavailable
Small
Medium
Large
- Information technology and software
- Media and communications
- Professional services (engineering, legal, consulting, etc.)
What is Retently
Retently is a customer feedback and experience management platform focused on collecting and analyzing Net Promoter Score (NPS) and related satisfaction metrics. It is used by customer success, support, and product teams to run surveys across email and in-app channels and to track trends over time. The product emphasizes NPS program setup, automated survey distribution, and dashboards for segmenting results and monitoring customer sentiment.
Purpose-built NPS workflows
Retently centers on NPS programs with templates, scheduling, and automated follow-ups to support recurring measurement. It supports common NPS use cases such as transactional and relationship surveys. This focus can reduce setup time compared with broader experience research suites that require more configuration for basic NPS operations.
Multi-channel survey distribution
The platform supports sending surveys through channels such as email and in-app, enabling teams to capture feedback at different points in the customer journey. It also supports targeting and segmentation so teams can survey specific cohorts. This helps operational teams run ongoing programs without building custom survey delivery infrastructure.
Dashboards and segmentation analytics
Retently provides reporting to track NPS trends, response rates, and breakdowns by attributes or customer segments. It supports analyzing verbatim feedback alongside scores to identify themes and drivers. These capabilities fit teams that need lightweight feedback analytics without adopting a full research repository toolchain.
Limited broader XM breadth
Retently is primarily oriented around NPS and related satisfaction surveys rather than end-to-end experience management across many research methods. Organizations needing advanced research design, complex sampling, or multi-program governance may find gaps. Teams may need additional tools for broader qualitative research operations and repository workflows.
Less suited for CS orchestration
Compared with customer success platforms, Retently is not designed to be a system of record for accounts, health scoring, playbooks, and lifecycle automation. While it can inform customer sentiment, it typically complements rather than replaces CS management tooling. Organizations seeking unified success operations may require separate platforms for orchestration and renewals workflows.
Advanced analytics may be constrained
Feedback analytics features are oriented toward operational reporting and segmentation rather than deep statistical analysis or highly customizable BI-style modeling. Complex cross-dataset analysis and bespoke dashboards may require exports or external analytics tools. This can add effort for teams with mature data and analytics requirements.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Ecommerce Basic | $49 per month | 1,000 surveys / 10 campaigns / 1 seat; limited support (knowledge base, email); 14-day free trial; billed monthly or yearly (save 10%). |
| Ecommerce Pro | $299 per month | 20,000 surveys / 10 campaigns / 10 seats; Pro support (Zoom, live chat); data migration concierge; 14-day free trial. |
| Enterprise | Starting at $599 per month (paid yearly) | Starts with 10,000 surveys / 10 campaigns / 10 seats; API & Salesforce 2-way integration; custom integrations; dedicated CSM; billed yearly. |
| Developer Plan | Apply / Contact (no public price) | Limited credits (no expiration), full API access, webhook integrations; application-required developer account. |
