Rev.io PSA formerly Tigerpaw One
CRM software
Online form builder software
Help desk software
Professional services automation software
Work management software
Project, portfolio & program management software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$80 per user per month
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What is Rev.io PSA formerly Tigerpaw One
Rev.io PSA (formerly Tigerpaw One) is a professional services automation platform used by service-centric organizations to manage the end-to-end lifecycle from sales and quoting through service delivery, ticketing, projects, and billing. It is commonly used by managed service providers, telecom/technology service providers, and other recurring-revenue service businesses that need operational and financial workflows in one system. The product combines CRM, help desk, project management, inventory, and invoicing functions with configurable workflows and reporting. It is positioned as an operational system of record rather than a sales-only CRM.
End-to-end service operations
The platform covers CRM, quoting, service tickets, projects, time entry, purchasing/inventory, and invoicing in a single application. This reduces the need to stitch together multiple point tools for service delivery and back-office processes. For organizations that sell and deliver ongoing services, the unified workflow can improve handoffs between sales, service, and finance. It is particularly relevant where billing depends on service activity and contract terms.
PSA-centric billing workflows
Rev.io PSA is designed to connect operational work (tickets, projects, time, products) to customer billing and revenue processes. This is useful for recurring services, usage-based charges, and mixed service/product invoices. Compared with sales-focused CRMs in the reference set, it places more emphasis on service delivery and billing traceability. It can support auditability by linking billed items back to originating work records.
Configurable processes and roles
The system provides configuration options for workflows, forms/fields, and role-based access to fit different service models. This helps teams standardize processes across departments while still supporting exceptions. It also supports reporting across operational and customer data for management visibility. The breadth of modules enables cross-functional reporting without exporting to multiple systems.
Not a sales-first CRM
While it includes CRM capabilities, the product’s core design centers on service operations and billing rather than advanced sales engagement. Organizations seeking deep pipeline tooling, sales automation, and extensive sales app ecosystems may find it less specialized than dedicated CRM platforms. Sales teams may still require additional tools for outreach, sequencing, or advanced forecasting. Fit is strongest when service delivery and billing are the primary drivers.
Implementation and admin overhead
Because it spans many operational areas, deployments typically require process definition, data migration, and configuration across multiple modules. Ongoing administration can be more involved than lighter-weight work management or CRM tools. Teams may need dedicated system ownership to maintain workflows, permissions, and billing rules. This can increase time-to-value for smaller organizations.
UI complexity from breadth
A broad module set can create a steeper learning curve for end users who only need a subset of functions. Navigation and record structures may feel complex compared with single-purpose help desk or project tools. Training is often necessary to ensure consistent data entry across tickets, projects, and billing-related records. Usability can vary by role depending on how heavily the instance is customized.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Starting / Entry (reported) | $80 per user/month | Rev.io blog states “as low as $80 per user/month”; 5-user minimum reported. No public tier names listed on vendor site. |
| Enterprise / Custom | Custom pricing (contact vendor) | Rev.io requires requesting a demo/quote for full pricing; enterprise/custom quotes available. Early Access promotion ("Introductory Pricing - 30% Off") referenced on the vendor site for applicants. |
Notes:
- Rev.io does not publish a public, detailed pricing page for Rev.io PSA; most pages direct prospective customers to Request a Demo or Apply for Early Access. (See vendor PSA product pages and early-access landing.)
- Rev.io’s Early Access materials reference a complimentary alpha period for early-access participants and a subsequent transition to a discounted paid per-user monthly rate after the alpha period (see Early Access License Agreement).
Seller details
Rev.io, Inc.
Atlanta, Georgia, USA
2002
Private
https://rev.io/
https://x.com/revioinc
https://www.linkedin.com/company/rev-io/
