REVE Chat
Chatbots software
Help desk software
Live chat software
Co-browsing software
Conversational intelligence software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
Take the quiz to check if REVE Chat and its alternatives fit your requirements.
$29 per month
Free TrialFree version
Small
Medium
Large
- Real estate and property management
- Retail and wholesale
- Information technology and software
What is REVE Chat
REVE Chat is a customer communication platform that provides website live chat with optional chatbot automation and agent collaboration features. It is used by sales and support teams to engage visitors, qualify leads, and handle customer inquiries from a web widget and related channels. The product includes capabilities such as chat routing, canned responses, visitor information, and integrations, with add-ons like co-browsing and knowledge base/help desk functions depending on plan.
Live chat with automation options
REVE Chat combines real-time agent chat with chatbot flows to handle common questions and route conversations. This supports use cases where teams want to start with automation and escalate to an agent when needed. It fits organizations that need a single tool for both proactive chat and reactive support. The feature set aligns with common requirements in the live chat and chatbot category without requiring a full contact-center suite.
Co-browsing for guided support
The platform offers co-browsing to help agents guide users through web pages during a support interaction. This can reduce back-and-forth when troubleshooting checkout, onboarding, or form completion issues. Co-browsing is less common in basic live chat tools and can be a differentiator for digital support teams. It is most useful when the customer journey happens primarily on the website.
Team workflows and integrations
REVE Chat supports typical agent productivity features such as chat assignment/routing, transcripts, and canned responses. It also provides integrations to connect chat with other business systems (for example, CRM or ticketing) to reduce manual handoffs. These capabilities help teams operationalize chat as part of a broader support or lead-management workflow. The product is positioned for SMB to mid-market teams that want packaged functionality rather than custom development.
Limited enterprise contact-center depth
Compared with full contact-center platforms, REVE Chat is more focused on web chat and related digital engagement. Organizations needing advanced workforce management, omnichannel voice, complex IVR, or deep QA tooling may find gaps. Reporting and governance features may not meet highly regulated or large-scale enterprise requirements. It is typically better suited to smaller teams or web-first support models.
Help desk capabilities may vary
REVE Chat is often evaluated as a live chat tool first, with help desk/knowledge base features depending on packaging and configuration. Teams looking for a comprehensive ticketing system with advanced SLAs, asset management, or extensive ITSM workflows may need a dedicated help desk product. This can introduce additional tools and integration work. Buyers should validate which help desk functions are included in their plan.
Conversational intelligence is basic
While chat transcripts and basic analytics are available, the product is not primarily a conversational intelligence platform. Advanced capabilities such as automated conversation scoring, deep intent analytics, coaching workflows, and revenue attribution may be limited. Organizations with mature conversation analytics programs may require specialized tooling. This is especially relevant for sales teams that want detailed pipeline and conversation insights.
Plan & Pricing
Live Chat (tiered plans on REVE Chat official site)
| Plan | Price | Key features & notes |
|---|---|---|
| Standard | $45 per month (starting) | Website live chat, basic reporting, channels (Website, Facebook, Instagram), limited co-browsing/screen-share (reserved for higher plans); "Starting at $45/m" shown on official pricing page. |
| Advanced | $149 per month (starting) | Adds more channels, advanced bot features, advanced reporting, developer API, video & voice chat; official site lists Advanced starting at $149/m. |
| Enterprise | $399 per month (starting) | Enterprise-level limits, unlimited chat history, co-browsing, dedicated account manager, priority support, custom/on‑prem options; official site lists Enterprise starting at $399/m. |
| Custom / Contact Sales | Custom pricing | On‑premise, unlimited bots/visitors, custom development, whitelabeling — contact sales. |
Chatbot packages (site lists separate chatbot package tiers)
| Plan | Price | Key features & notes |
|---|---|---|
| Free | $0 per month | Basic chatbot features, limited chatbot sessions / visitor limits; site indicates a free chatbot package "from $0/mo". |
| Starter | from $29 per month | More chatbot sessions, basic reporting, active chatbots allowed (site: "Starter from $29/mo"). |
| Growth | from $99 per month | Increased chatbot sessions, enhanced chatbot features, more history and integrations (site: "Growth from $99/mo"). |
| Enterprise | from $279 per month | Enterprise chatbot limits, advanced features and integrations (site: "Enterprise from $279/mo"). |
Add‑ons / usage-based items (official site lists these separately)
Pricing model: Mix of tiered subscriptions + usage/add‑on fees
Example add‑on costs (official site):
- AI Credit: $0.02 / AI Credit.
- WhatsApp Business integration: $8 / month.
- SMS Campaign: $5 / month.
- WebPush Campaign: $5 / month.
- YouTube integration: $8 / month.
- Telegram integration: $6 / month.
- Viber integration: $6 / month.
- Google Map Review: $8 / month.
- Business Email (ticketing): $5 / month.
- Google Play Store integration: $7 / month.
- App Store integration: $7 / month.
- Whitelabel (remove branding): $199 / month.
Notes: REVE Chat presents both live‑chat plans and separate chatbot package pricing on its official site; some pricing is shown as "starting at" and actual billed amounts can vary based on number of agents/chatbot sessions and annual vs monthly billing. All entries above are taken from REVE Chat's official pricing pages.
Seller details
REVE Systems
Singapore
2003
Private
https://www.revesoft.com/
https://x.com/revechat
https://www.linkedin.com/company/reve-systems/
