Richpanel
E-commerce tools
Help desk software
Live chat software
Customer self-service software
Conversational support software
Digital customer service platforms
E-commerce software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$9 per month
Free TrialFree version
Small
Medium
Large
- Retail and wholesale
- Accommodation and food services
- Arts, entertainment, and recreation
What is Richpanel
Richpanel is a customer service platform designed for e-commerce brands to manage support across channels such as email, chat, and social messaging from a unified workspace. It combines an agent help desk with customer self-service flows and automation aimed at resolving common order, shipping, returns, and subscription issues. The product is typically used by online retail support teams that need order context and commerce integrations alongside standard ticketing. Richpanel emphasizes e-commerce-specific workflows and integrations with major storefront and logistics systems.
E-commerce context in support
Richpanel is built around common e-commerce support scenarios such as order status, delivery issues, returns/exchanges, and subscription changes. Agents can work with customer and order context inside the support workflow rather than switching between multiple tools. This reduces manual lookups for teams that handle high volumes of order-related tickets. The approach aligns well with online retail operations compared with more generic help desk setups.
Self-service and automation flows
The platform includes customer self-service experiences intended to deflect repetitive inquiries. It supports automated workflows for common requests, which can reduce agent workload when configured correctly. These flows are most useful for standardized processes like tracking, cancellations, and returns. The combination of self-service plus agent escalation supports a tiered service model.
Omnichannel support workspace
Richpanel consolidates multiple support channels into a single agent interface. This helps teams manage conversations consistently across chat and messaging alongside traditional tickets. Centralized routing and handling can improve operational visibility compared with running separate channel tools. It is suited to teams that need a unified queue and consistent handling rules.
E-commerce-centric fit
Richpanel’s feature set is oriented toward online retail support workflows. Organizations outside e-commerce or with non-standard service processes may find parts of the product less relevant. Teams with complex B2B case management requirements may need additional tooling or customization. The best fit is typically consumer commerce with repeatable support scenarios.
Integration dependency and effort
To realize the full value, Richpanel typically requires integrations with the commerce stack (storefront, order management, shipping/returns, and subscription tools). Integration availability and depth vary by system, and setup can require technical effort. If key systems are not supported, agents may still need to switch tools for context. Ongoing changes in the commerce stack can also create maintenance work.
Automation requires tuning
Self-service and automation outcomes depend on careful configuration, content, and ongoing optimization. Poorly designed flows can increase customer friction and lead to escalations. Teams may need dedicated ownership to monitor deflection, resolution rates, and edge cases. This can be challenging for smaller teams without operational bandwidth.
Plan & Pricing
Self-Service Portal (orders-based)
| Plan | Price | Key features & notes |
|---|---|---|
| Free | $0 per month (billed annually) — listed as 1,000 orders/mo (site) | Connect 1 store, single language, FAQs, Order flows. |
| Starter | $50 per month (monthly) — $42 per month (billed annually); 3,500 orders/mo | Everything in Free plus connect 2 stores, up to 2 languages. |
| Pro | $600 per month (monthly) — $500 per month (billed annually); 10,000 orders/mo | Everything in Regular plus lite onboarding, named success manager, self-service on SMS, subscriptions management. |
| Enterprise | Custom | Custom order volume; multiple brands & languages, concierge setup; contact sales. |
Help Desk (per-user / seats)
| Plan | Price | Key features & notes |
|---|---|---|
| Free | $0 per user per month (billed annually) | Email & live chat, basic reporting, 50 AI assists per company, 3 seats. |
| Starter | $20 per user per month (billed annually) | Adds social channels, business hours, 5 rules & automations, up to 3 campaigns. |
| Pro | $85 per user per month (billed annually) | Adds SMS & phone channels, business hours & holidays, unlimited automations & campaigns, revenue & CSAT reporting, API access, multiple languages. |
| Enterprise | Custom | Agent scripting, SSO, concierge onboarding, multiple brands; contact sales. |
Notes:
- The Richpanel pricing page also shows a "Seats"/Support-Inbox block with an Incubator option at $9 per month for 3 users and other per-agent tiers (e.g., Pro/Pro Max at different per-agent rates) depending on product selection and billing frequency. Pricing on the page varies by product (Self-Service Portal vs Help Desk vs Support Inbox) and by Monthly vs Yearly toggle. All information above is taken directly from Richpanel's official pricing page.
Seller details
Richpanel, Inc.
Private
https://richpanel.com/
https://x.com/richpanel
https://www.linkedin.com/company/richpanel/
