SatisMeter
Enterprise feedback management software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$199 per month
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Free version
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What is SatisMeter
SatisMeter is a customer feedback tool focused on collecting and managing Net Promoter Score (NPS) and related survey feedback across web and email touchpoints. It is used by product, customer success, and support teams to measure customer sentiment, segment respondents, and follow up on detractors and promoters. The product emphasizes lightweight survey deployment, automated follow-ups, and integrations to route feedback into existing customer systems.
Purpose-built NPS workflows
SatisMeter centers on NPS collection and operational follow-up, including respondent segmentation and detractor management workflows. This makes it straightforward to run recurring NPS programs without building custom survey logic. For teams primarily measuring relationship sentiment rather than conducting moderated research, the feature set aligns well with the core job-to-be-done.
Multiple survey delivery channels
The product supports collecting feedback through common channels such as email and in-app/web surveys. This helps teams reach users at different points in the customer lifecycle and compare results by channel or segment. It is practical for SaaS-style customer bases where product usage and email engagement both matter.
Integrations for feedback routing
SatisMeter provides integrations intended to push survey responses into other business systems (for example, CRM, support, or messaging tools). This reduces manual work when assigning follow-ups or closing the loop with customers. It also helps centralize customer context when feedback needs to be acted on by multiple teams.
Limited qualitative research depth
Compared with platforms oriented toward user research and testing, SatisMeter is less suited to moderated studies, task-based usability testing, or rich multimedia feedback capture. Its core design favors structured survey metrics over deep exploratory research. Teams needing research recruitment, session management, or video-based insights typically require additional tools.
Analytics less behavior-centric
SatisMeter focuses on survey results and respondent attributes rather than detailed behavioral analytics such as session replay, heatmaps, or funnel diagnostics. That can make it harder to directly connect sentiment changes to specific on-site behaviors without pairing it with separate analytics tooling. Organizations looking for combined experience analytics and feedback in one system may find gaps.
Best fit for NPS-centric programs
If an organization’s feedback strategy relies heavily on multi-question transactional surveys, complex branching logic, or broad enterprise VoC governance, SatisMeter may require workarounds or complementary systems. The product’s value is strongest when NPS (and close variants like CSAT-style follow-ups) is the primary measurement framework. Teams with diverse survey programs should validate questionnaire flexibility and reporting needs early.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Free | $0 / month | 25 responses per month; ~250 active users (guideline); all features included except response limit; no credit card required. |
| Growth | $199 / month | 1,000 responses per month; ~10,000 active users (guideline); all features included; annual billing available with 10% discount. |
| Enterprise | Custom pricing (contact sales) | For more than 10,000 active users; custom response limits and terms; contact sales or email for a custom plan. |
