ScreenMeet
Remote desktop software
Remote support software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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- Healthcare and life sciences
- Banking and insurance
- Energy and utilities
What is ScreenMeet
ScreenMeet is a remote support and screen sharing platform used by IT and customer support teams to view or control end-user devices for troubleshooting and assistance. It supports attended sessions through a browser-based workflow and can be deployed as a standalone tool or embedded into support processes via integrations and APIs. The product emphasizes quick session initiation and enterprise-oriented controls such as authentication options and auditability.
Fast, browser-based session start
ScreenMeet supports attended remote support sessions that can be launched from a web link, reducing friction for end users who need help. This approach can lower the need for preinstalled client software in common support scenarios. It fits well for help desks that prioritize quick time-to-connect and minimal end-user setup.
Enterprise security and controls
The platform provides administrative controls that are typically required in regulated or enterprise environments, such as role-based access and session logging. It supports secure connectivity patterns suitable for support workflows where audit trails matter. These capabilities align with expectations in the remote support category where governance is a key selection factor.
Integration and embedding options
ScreenMeet offers APIs and integration options that allow organizations to connect remote support into existing service desk and customer support workflows. This can reduce context switching by linking sessions to tickets or customer records. It is useful for teams that want remote assistance to be part of a broader support process rather than a standalone tool.
Less emphasis on unattended access
ScreenMeet is commonly positioned around attended support and screen sharing, which may not fully meet needs for persistent, always-on remote access to managed endpoints. Organizations that require large-scale unattended device access and endpoint management features may need additional tooling. This can matter for MSP-style operations or IT teams managing many devices remotely.
Feature depth varies by use case
Compared with some remote support suites, advanced capabilities such as deep device management, patching, or integrated RMM/PSA workflows may be limited or require third-party systems. Teams looking for an all-in-one operations platform may find gaps depending on their requirements. Fit can depend on whether the organization needs pure remote assistance versus broader IT management.
Brand and ecosystem smaller
ScreenMeet has a smaller market footprint and ecosystem than some long-established remote support vendors, which can affect availability of third-party integrations, community guidance, and prebuilt connectors. Buyers may need to validate integration coverage for their specific ITSM/CRM stack. This can increase evaluation time for complex enterprise environments.
Plan & Pricing
Pricing model: Custom / quote-based (no public list prices) Billing basis: Active agent seats (per-seat subscription model) Public pricing details: Not published on the vendor site; prospective customers are asked to contact sales or fill the Get Pricing form for a quote. Notes: Implementation/onboarding is included with subscription; annual and multi-year agreements are offered; enterprise volume pricing and proof-of-concept deployments are available (per vendor site).
