Secureworks Taegis MDR
Managed detection and response (MDR) software
System security software
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What is Secureworks Taegis MDR
Secureworks Taegis MDR is a managed detection and response service that combines a security operations platform (Taegis) with 24/7 monitoring, investigation, and guided or managed response. It targets organizations that want to improve detection and incident handling without building a full internal SOC, including teams that need coverage across endpoints, network, identity, and cloud telemetry. The service typically integrates data from common security tools and provides analyst-led triage, threat hunting, and incident support through the Taegis platform. It is positioned for customers that prefer an outsourced SOC model with a vendor-operated workflow and reporting.
24/7 analyst-led operations
The offering includes continuous monitoring and investigation by Secureworks security analysts rather than relying only on automated detections. This can reduce the burden on internal teams for alert triage and escalation. It also supports incident response coordination when suspicious activity requires containment or remediation actions.
Broad telemetry integration approach
Taegis MDR is designed to ingest and correlate security telemetry from multiple sources, which can include endpoint, network, identity, and cloud signals depending on the customer environment. This helps organizations that already have security tooling but lack the staffing to operationalize it. The platform-centric approach can centralize cases, evidence, and reporting across integrated data sources.
Structured response workflow and reporting
The service provides case management, investigation context, and recommended actions through the Taegis interface. This supports repeatable operational processes for incident handling, including documentation suitable for audits and post-incident review. Organizations can use the reporting to track trends, response outcomes, and operational metrics over time.
Outcome depends on integrations
Detection quality and investigation depth depend on which data sources are connected and how completely they are configured. If key telemetry (for example, identity logs or cloud control-plane events) is missing, the service may have reduced visibility. Integration work can require time from internal IT/security teams and may introduce ongoing maintenance.
Less control than in-house SOC
As a managed service, many operational decisions (triage thresholds, investigation workflow, and response coordination) follow the provider’s processes. Organizations with highly customized SOC playbooks or strict internal handling requirements may need additional alignment and governance. Some teams may find the model less flexible than running their own tooling and workflows end-to-end.
Cost and scope management complexity
MDR pricing and scope can vary based on data volume, covered assets, and response expectations, which can make budgeting less predictable than a single-product license. Expanding coverage to new environments (additional cloud accounts, subsidiaries, or endpoints) can increase cost and operational complexity. Customers may need to clearly define responsibilities for containment and remediation to avoid gaps during incidents.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Taegis MDR (base) | Not publicly listed — contact Secureworks / Talk with an expert | Taegis XDR platform + advanced analytics; 24/7 threat detection, investigation & response; support for endpoint, network, cloud, identity; hundreds of integrations; 1 year data retention (options for longer); 90-second analyst access via chat; unlimited response for covered assets; monthly threat hunting; remote incident response; regular security reviews. |
| Taegis MDR Plus | Not publicly listed — contact Secureworks | Includes everything in Taegis MDR plus weekly threat hunts, custom use-case & workflow support, custom response workflows and reports, named Taegis support engineer, annual Taegis Health Check, and included Secureworks Service Units for proactive services. |
| Taegis MDR Enhanced | Not publicly listed — contact Secureworks | Includes everything in Taegis MDR plus designated 24/7 security POD, phishing investigations, leverage of customer systems/tools, customer-based workflow support, custom rule monitoring & orchestrated response, and security governance & advisory support. |
| Elite Threat Hunting (add-on) | Not publicly listed — contact Secureworks | Continuous targeted threat hunting performed by a designated Secureworks threat hunter; initial baseline; artifact- and hypothesis-driven hunts; bi-weekly customer meetings. |
| Taegis MDR for OT (add-on) | Not publicly listed — contact Secureworks | 24/7 monitoring and investigation across IT and OT, access to OT-focused security experts, integration with OT toolsets, onboarding support, monthly threat hunting, and proactive services. |
Seller details
Secureworks Corp.
Atlanta, Georgia, US
1999
Subsidiary
https://www.secureworks.com/
https://x.com/secureworks
https://www.linkedin.com/company/secureworks/
