ServiceTrade
Field service management software
Inspection management software
HVAC software
Environmental, quality and safety management software
Construction software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
Take the quiz to check if ServiceTrade and its alternatives fit your requirements.
Contact the product provider
Free Trial unavailableFree version unavailable
Small
Medium
Large
- Construction
- Energy and utilities
- Real estate and property management
What is ServiceTrade
ServiceTrade is a cloud-based field service management platform focused on commercial service contractors, with a strong footprint in fire protection, mechanical/HVAC, and related trades. It supports dispatching, scheduling, mobile technician workflows, customer communication, and service agreement management, and it also includes inspection and compliance-oriented workflows. The product is typically used by service operations teams, technicians, and customer-facing staff to manage recurring service, inspections, and work order execution with customer-facing documentation.
Built for commercial service contractors
ServiceTrade centers on workflows common in commercial service businesses, including recurring inspections, service agreements, and multi-site customers. It supports operational roles such as dispatch, service management, and field technicians in a single system. This focus can reduce the amount of configuration needed compared with more general-purpose business platforms.
Inspection and compliance workflows
The platform includes inspection-oriented processes that help standardize field data capture and service documentation. Teams can produce customer-facing deliverables tied to inspection results and service history. This is particularly relevant for regulated service lines where consistent records and repeatable processes matter.
Customer communication and visibility
ServiceTrade emphasizes customer-facing outputs such as service history visibility and documentation delivery. It supports sharing job status and records in ways that can reduce back-and-forth between office staff and customers. For organizations that rely on renewals and recurring service, this can improve consistency in how information is presented.
Not a full ERP suite
ServiceTrade focuses on service operations rather than end-to-end enterprise resource planning. Organizations that need deep financials, procurement, inventory accounting, or complex project accounting often require integrations with accounting/ERP systems. This can add implementation effort and ongoing integration maintenance.
Construction project depth varies
While it can support service work that touches construction-like activities, it is not primarily a construction project management system. Companies running large, multi-phase construction projects may find gaps in capabilities such as advanced project controls, submittals, and detailed cost tracking. They may need complementary tools for project-centric workflows.
Integration requirements for ecosystems
Field service deployments commonly depend on integrations with CRM, accounting, mapping, forms, or BI tools. Depending on the existing application landscape, achieving a unified workflow may require additional connectors, middleware, or custom work. This can affect total cost and time-to-value for more complex environments.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Select | Contact ServiceTrade (Request Pricing) — per-technician pricing; official page shows “REQUEST PRICING” | Starts at 5 technicians (minimum); Unlimited office users; QuickBooks integration; Live support 9 am–7 pm ET; Certification Program. |
| Premium | Contact ServiceTrade (Request Pricing) — per-technician pricing | Best for 10–20 technicians; Includes Select features plus: Service Portal; Asset maintenance tasking; Project management; Salesperson assignments; Subcontract work; Multiple Terms & Conditions; Support for contract price lists; Support for custom integrations. |
| Enterprise | Contact ServiceTrade (Request Pricing) — per-technician pricing | Best for 20+ technicians; Includes Premium features plus: Recurring contract invoices; Business Analytics reporting; Smart AI capabilities; Technician time tracking & capacity planning; Multiple brands; Geographical regions. |
Seller details
ServiceTrade, Inc.
Durham, North Carolina, USA
2012
Private
https://www.servicetrade.com/
https://x.com/ServiceTrade
https://www.linkedin.com/company/servicetrade/
