Sesame Communications
Patient engagement software
Health care software
Patient experience software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is Sesame Communications
Sesame Communications is a patient engagement and practice marketing platform used by dental and medical practices to manage online presence and patient communications. It supports functions such as online scheduling and appointment requests, automated reminders and recall, patient messaging, and reputation/review management. The product is typically used by front-desk and practice management teams to reduce manual outreach and improve patient access through web and mobile touchpoints. It is positioned as an integrated set of engagement tools that can connect with practice workflows and existing systems.
Broad patient communication toolkit
The platform combines reminders, recall campaigns, messaging, and online appointment requests in one system. This supports common front-office workflows without requiring multiple point solutions. Practices can standardize outreach across email and SMS channels. The breadth aligns with typical patient engagement suites in this category.
Online presence and reviews support
Sesame Communications includes tools aimed at managing practice visibility and patient feedback, including review/reputation features. This helps practices centralize monitoring and response processes rather than handling reviews across multiple sites manually. It also supports patient acquisition workflows that tie web presence to appointment requests. These capabilities are commonly expected in patient experience platforms serving outpatient practices.
Practice-focused workflow orientation
The product is designed for ambulatory practices (not hospitals) and maps to operational needs like scheduling requests, confirmations, and recall. This focus can simplify configuration compared with enterprise patient engagement platforms. It also fits teams that need staff-facing dashboards and templates for routine communications. The result is a workflow-centric approach for smaller organizations.
Integration depth varies by system
Patient engagement platforms often depend on integrations with practice management systems or EHRs for real-time scheduling and patient data sync. The level of automation and data fidelity can vary based on the connected system and configuration. Some practices may still need manual steps for appointment reconciliation or patient record updates. Buyers typically need to validate supported integrations for their specific environment.
Less suited for complex enterprises
The feature set is oriented toward individual practices and smaller groups rather than multi-hospital health systems. Organizations with complex identity management, advanced segmentation, or enterprise governance requirements may find gaps. Large-scale contact center workflows and deep patient journey orchestration may require additional tools. This can limit fit for highly complex patient experience programs.
Analytics and reporting may be basic
Engagement tools commonly provide operational reporting (message delivery, confirmations, campaign performance) but may not match dedicated voice-of-customer or advanced analytics platforms. Practices seeking detailed attribution, cohort analysis, or multi-channel journey analytics may need supplementary reporting. Data export and dashboard flexibility can be a deciding factor during evaluation. Prospective customers should confirm available metrics and reporting granularity.
Seller details
Sesame Communications
Brooklyn, New York, United States
1995
Private
https://www.sesamecommunications.com/
https://x.com/sesamecomm
https://www.linkedin.com/company/sesame-communications
