Simplesat
Enterprise feedback management software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$109 per month
Free Trial
Free version unavailable
Small
Medium
Large
- Professional services (engineering, legal, consulting, etc.)
- Information technology and software
- Real estate and property management
What is Simplesat
Simplesat is a customer feedback and satisfaction survey platform focused on collecting CSAT and Net Promoter Score (NPS) data after support interactions or service delivery. It is commonly used by customer success, support, and service teams to send email-based surveys, capture comments, and track trends over time. The product emphasizes quick survey deployment, branded templates, and integrations to route feedback into operational systems for follow-up.
Purpose-built CSAT and NPS surveys
Simplesat centers on common service feedback workflows such as CSAT and NPS collection, follow-up, and trend reporting. This makes it straightforward for support and customer success teams that need post-interaction measurement rather than broad research tooling. The focus reduces setup complexity compared with platforms designed for moderated testing or qualitative research panels.
Operational integrations for follow-up
The platform supports integrations that help teams push survey responses into other business systems for ticketing, CRM, and notifications. This enables closed-loop processes such as alerting on low scores and assigning follow-up actions. For organizations that treat feedback as an operational signal, these connectors can reduce manual triage and copying of comments.
Simple deployment and branding controls
Simplesat provides templates and customization options to align surveys with company branding and to standardize question formats. Teams can deploy surveys quickly via email and embed links in workflows without extensive technical work. This is useful for service organizations that need consistent measurement across many customers and touchpoints.
Limited user research depth
Simplesat is primarily designed for satisfaction measurement rather than end-to-end user research. It does not target moderated/unmoderated usability testing, participant recruitment, or rich session-based qualitative methods that research-focused tools provide. Teams needing deeper product discovery may require additional software alongside Simplesat.
Analytics less behavioral than UX tools
The product focuses on survey responses and score trends, not behavioral analytics such as session replay, heatmaps, or on-site interaction diagnostics. Organizations looking to connect feedback directly to observed user behavior may need separate digital experience analytics tooling. This can add complexity when trying to triangulate “what happened” with “how users felt.”
Best fit for service workflows
Simplesat aligns strongly with post-support or post-service feedback collection. For product-led organizations that need in-app micro-surveys, experimentation-linked feedback, or complex multi-channel orchestration, the platform may require workarounds or complementary systems. Fit can vary depending on how much feedback is collected outside email-based service touchpoints.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Standard | $109 per month (billed annually) — $119 billed monthly | 5 account users (unlimited team members), 1k monthly responses, unlimited surveys, unlimited support agents. Billed in USD for fixed-price plans. |
| Pro | $229 per month (billed annually) — $249 billed monthly | 15 account users (unlimited team members), 3k monthly responses, multi-brand support, custom CSS. Includes everything in Standard. |
| Elite | $459 per month (billed annually) — $499 billed monthly | 30 account users (unlimited team members), 7k monthly responses, custom email templates. Includes everything in Pro. |
| Enterprise | Contact sales (custom pricing) | Everything in Elite plus usage-based pricing options, directory sync, design & code support, dedicated CSM, Enterprise SSO. Contact sales for local-currency billing and custom contracts. |
Notes: Simplesat offers a 14-day free trial (no credit card required) that provides the full suite of Elite features with limited daily email send allowance and Enterprise SSO excluded.
