Skilljar by Gainsight
Customer education software
Corporate learning management systems
Talent management software
Training eLearning software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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Medium
Large
- Professional services (engineering, legal, consulting, etc.)
- Retail and wholesale
- Media and communications
What is Skilljar by Gainsight
Skilljar by Gainsight is a learning management system focused on customer and partner education programs. It helps organizations deliver onboarding, product training, and certification through branded learning portals and self-paced courses. The platform emphasizes integrations with customer success and CRM systems to connect training activity with customer lifecycle workflows and reporting.
Built for customer education
The product centers on external learner use cases such as customer onboarding, product adoption training, and partner enablement. It supports branded training portals and structured learning paths that fit customer-facing programs. This focus can reduce the configuration work often required when using an employee-oriented LMS for external audiences.
Integrations with CS and CRM
Skilljar is positioned to integrate with customer success and CRM tooling, which helps teams operationalize training data in customer workflows. Common use cases include triggering training based on lifecycle stages and sharing completion data with account teams. This is useful for organizations that want education metrics to inform customer health and renewal processes.
Certification and analytics support
The platform supports certification-style programs and tracking of learner progress and completions. Reporting helps education teams monitor engagement and course performance across accounts or segments. These capabilities align with customer education teams that need program-level visibility rather than only course-level tracking.
Less suited for HR talent needs
While it can deliver training, it is not primarily designed for core talent management processes such as performance reviews, compensation, succession planning, or recruiting. Organizations looking for an all-in-one HR suite typically need additional systems. This can increase integration and administration requirements for internal employee development programs.
Content creation may require tools
Like many LMS platforms, Skilljar typically relies on external authoring tools for building rich interactive eLearning content (for example, SCORM/xAPI packages or video-based modules). Teams without existing instructional design tooling may need to add software and skills to produce content at scale. This can affect time-to-launch for new training programs.
May be heavy for simple training
For small teams that only need lightweight internal training delivery, the customer-education orientation and integration footprint can be more than required. Some organizations may find the setup and ongoing administration disproportionate to basic course hosting needs. In those cases, a simpler LMS can be easier to adopt and maintain.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Essentials | Contact Sales | 1 Academy site with custom themes; Unlimited seats & courses; Low-code page builder; Standard integrations; Skilljar REST API; SSO for learners; VILT; Certifications; Automations; Custom reports; Implementation manager & product support (24-hr) included. |
| Professional | Contact Sales | Everything in Essentials plus: 2 Academy sites; Premium integrations; SSO for admins; Content syndication; External management; expanded admin roles. |
| Enterprise | Contact Sales | Everything in Professional plus: 3 Academy sites; additional premium integrations; sandbox org; advanced support/CSM. |
Add-ons (listed on the official pricing page):
- Content Syndication — $10,000 (listed as "$10k").
- Data Connector — starting at $25,000 (listed as "starting at $25k").
- Language Packs — starting at $10,000 for 5 languages (listed as "starting at $10k for 5 languages").
- LearnExperts (AI content integration) — listed as an add-on (no public price).
Notes: Skilljar pricing model includes two components: (1) an annual subscription plan (Essentials, Professional, Enterprise) and (2) an active user fee based on the number of active users in one year. The site states "Let's talk pricing" for plan-level fees and directs visitors to contact Sales for specific per-user pricing and volume discounts.
Seller details
Gainsight, Inc.
San Francisco, CA, USA
2009
Private
https://www.gainsight.com/
https://x.com/gainsight
https://www.linkedin.com/company/gainsight/
