Skiplino
Queue management software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$299 per location per month
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What is Skiplino
Skiplino is a queue management software platform used to organize walk-in traffic and appointments for customer-facing service locations. It supports use cases such as banks, telecom retail, government service centers, and clinics that need to reduce physical lines and manage service flow. The product typically combines virtual ticketing with branch dashboards and customer notifications to coordinate arrivals and service. It is positioned for organizations that operate multiple locations and want centralized control over queue and appointment operations.
Supports virtual and in-branch queues
Skiplino is designed to manage both on-site queuing and remote/virtual waiting, which helps service teams control lobby congestion. It commonly includes digital ticketing and customer status updates so visitors can wait off-site until called. This aligns with standard requirements in the category for replacing physical lines with virtual queues. It fits environments where walk-ins remain significant but need structured flow.
Multi-branch operational visibility
The platform is typically deployed across multiple service locations with centralized administration. This enables consistent queue rules, service definitions, and reporting across branches. Central oversight is useful for organizations that need to compare performance between locations and standardize customer experience. It also supports scaling beyond a single site without separate systems.
Service desk workflow controls
Skiplino commonly provides staff-facing tools to call next customers, route tickets to service counters, and manage service types. These controls help teams balance workloads and reduce manual coordination at the front desk. Category peers often differentiate on how well they support routing and counter management, and Skiplino targets these operational needs. This is relevant for high-volume service centers with multiple counters or departments.
Limited public technical transparency
Compared with some widely documented products in this space, Skiplino has less publicly available detail on APIs, data export options, and integration patterns. That can make early-stage technical evaluation harder for IT teams that need to confirm interoperability with CRM, contact center, or analytics tools. Buyers may need vendor-led discovery to validate integration scope. This can lengthen procurement cycles for integration-heavy deployments.
Hardware and kiosk dependency risk
Queue management deployments often rely on kiosks, display screens, and on-premise peripherals, and Skiplino implementations may require compatible hardware planning. If a deployment depends on specific devices or local installers, rollout and support can become more complex across many sites. Organizations should confirm supported hardware models, offline behavior, and maintenance responsibilities. This is a common operational constraint in the category.
Advanced analytics may vary
Queue platforms differ significantly in depth of analytics (e.g., forecasting, staffing optimization, and journey analytics). Public information does not consistently clarify the extent of Skiplino’s advanced reporting versus standard wait-time and throughput metrics. Organizations with mature BI requirements may need to validate raw data access and report customization. This can affect suitability for enterprise performance management programs.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Professional | $299 per month per location | Cloud-based queuing; Mobile apps (iOS & Android); Remote & walk-in customers; Unlimited queues, services, and tickets; Listed as ~10 users on Skiplino pricing page; Email & phone support; Overview & analytics reports. |
| Enterprise | $399 per month per location | Everything in Professional plus advanced reports (Users, Stats, Export, Comparisons, Live), 1 digital signage device, listed as ~20 users on Skiplino pricing page; Dedicated email & phone support; Contact sales for custom/large deployments. |
| Virtual Branch | $299 per month per location | Remote booking + cloud queuing; Unlimited queues & services; Listed as ~15 users; 22,500 minutes included (per plan page); Dedicated phone & email support; Full reporting. |
| Retail | $299 per month per location | Cloud queueing for retail; Remote booking; Unlimited queues & services; Listed as ~15 users on Retail page; Unlimited appointments/tickets; Email & phone support; Overview & analytics reports. |
| Custom / Get a quote | Contact sales / Get a quote | Custom number of users/queues/devices; Intended for >1000 tickets per day per location where required; Branded app integration, designated account manager, live chat support (per pricing page). |
Seller details
Skiplino
Dubai, United Arab Emirates
2013
Private
https://www.skiplino.com/
https://x.com/skiplino
https://www.linkedin.com/company/skiplino
