Smartsupp
AI sales assistant software
Conversational marketing software
Chatbots software
Live chat software
Customer service automation software
Conversational intelligence software
Messenger software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$14 per month
Free TrialFree version
Small
Medium
Large
- Retail and wholesale
- Accommodation and food services
- Real estate and property management
What is Smartsupp
Smartsupp is a live chat and chatbot platform for websites that helps sales and support teams communicate with visitors in real time and automate common inquiries. It is used by small to mid-sized businesses and e-commerce teams to capture leads, answer pre-sales questions, and provide basic customer support. The product combines live chat, chatbot flows, visitor tracking, and integrations with common business tools, with optional AI-assisted responses and automation.
Unified live chat and bots
Smartsupp provides both human live chat and automated chatbot flows in one interface. Teams can route conversations between automation and agents without switching tools. This supports common conversational marketing and customer service automation use cases such as lead capture, FAQs, and order-status questions. The combined approach reduces the need for separate point solutions for chat and basic automation.
Website visitor context
The platform surfaces visitor details and on-site behavior context to agents during conversations. This helps teams tailor responses based on the page a visitor is viewing and their navigation path. It can improve qualification and issue triage compared with chat tools that provide limited context. The same context can be used to trigger proactive messages or bot steps.
Practical integrations for SMBs
Smartsupp supports integrations and connectors that fit common SMB workflows (for example, email, CRM/help desk tools, and e-commerce platforms). This enables conversation handoff to sales or support processes and basic data synchronization. For organizations that do not want a full CRM suite, it can complement existing systems. Setup is typically lighter than adopting an all-in-one sales platform from the reference set.
Not a full CRM suite
Smartsupp focuses on chat, automation, and messaging rather than end-to-end sales pipeline management. Organizations that need forecasting, complex opportunity management, and advanced revenue reporting will still require a dedicated CRM. This can create additional integration and data-governance work. It is better positioned as an engagement layer than a system of record.
Automation depth varies by use case
Chatbot and AI automation are well-suited for FAQs and structured flows, but complex support scenarios often require careful design and ongoing tuning. Advanced conversational intelligence features (such as deep call/meeting analysis) are outside the core scope for a chat-first product. Teams with heavy compliance, knowledge management, or multi-step case workflows may find limitations. Scaling automation typically requires more operational effort than expected.
Enterprise controls may be limited
Compared with larger customer engagement suites, Smartsupp may offer fewer options for granular admin controls, custom security requirements, and large-scale governance. Organizations with strict audit, data residency, or complex role-based access needs should validate capabilities during evaluation. High-volume, multi-brand deployments can also require additional process and integration work. These constraints are common for SMB-oriented chat platforms.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Free | $0 — Free Forever | Live Chat + Email + Facebook Messenger + WhatsApp; Automatic messages; Unlimited agents; 50 live chat conversations; 14-day conversation history. |
| Standard | Starts at $14 per month (billed annually) | Everything in Free, plus chatbots for automations & lead generation; basic statistics; office hours; customer satisfaction rating; engage visitors; 100–200 live chat conversations (selectable); 14-day free trial. |
| Pro | Starts at $24 per month (billed annually) | Includes Standard, plus teams of agents; user roles; multi-language chatbots; automatic segmentation; advanced branding; detailed team statistics; 100–800 live chat conversations (tiered); 14-day free trial. |
| Ultimate | Starts at $239 per month (billed annually) | Everything in Pro, plus individual limits; AI chatbot setup by specialist; dedicated account manager; API & data exports; payment via wire transfer; custom limits; contact sales. |
Add-on: Mira AI Shopping Assistant — $16 per month (billed annually) (starts with 100 conversations/month; upgradable). AI assistant for FAQ answering, product recommendations and automated replies.
Seller details
Smartsupp.com, s.r.o.
Brno, Czech Republic
2013
Private
https://www.smartsupp.com/
https://x.com/smartsupp
https://www.linkedin.com/company/smartsupp/
