SoftTouch POS
Restaurant POS systems
Tip distribution software
Hospitality software
Restaurant software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is SoftTouch POS
SoftTouch POS is a point-of-sale system designed for restaurants and hospitality operators to manage order entry, payments, and front-of-house workflows. It is typically used by table-service and quick-service venues that need POS terminals and restaurant-oriented features such as menu management and reporting. The product is commonly deployed as an on-premises POS with optional integrations for payments and back-office functions depending on the reseller/implementation.
Restaurant-focused POS workflows
SoftTouch POS centers on core restaurant operations such as menu/item setup, modifiers, order routing, and check management. These capabilities align with day-to-day needs in table service and counter service environments. For operators that prioritize in-store speed and staff familiarity, the POS-first approach can be a practical fit.
On-premises deployment option
SoftTouch POS is often implemented as an on-premises system, which can reduce dependence on continuous internet connectivity for basic operations. This can be important for locations with unreliable connectivity or strict local IT requirements. On-premises setups may also allow more control over local hardware and network configuration.
Implementation via local partners
The product is commonly sold and supported through resellers/partners that handle installation, configuration, and training. This model can provide hands-on onboarding and local support for hardware, networking, and day-to-day troubleshooting. It can be beneficial for operators that prefer a single provider for POS hardware and service.
Limited public product transparency
Compared with many modern restaurant POS platforms, there is typically less standardized public information on packaging, pricing, and feature tiers. This can make it harder to evaluate total cost of ownership and compare capabilities before engaging a reseller. Buyers may need to rely on demos and partner quotes to confirm scope.
Integrations vary by deployment
Integration availability and depth (e.g., online ordering, delivery marketplaces, loyalty, accounting, and kitchen display ecosystems) may depend on the specific version and the reseller’s supported stack. This can introduce variability across locations or franchises. Organizations with a strong preference for a broad, prebuilt integration marketplace may need additional validation.
Modern cloud features may lag
On-premises POS products can offer fewer cloud-native capabilities such as centralized multi-location management, rapid feature releases, and unified web-based administration. Remote updates and device management may require more IT involvement than cloud-first systems. This can be a constraint for fast-growing operators that want standardized rollouts across many sites.
