Soul Machines
Chatbots software
Conversational intelligence software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$140 per year
Free TrialFree version
Small
Medium
Large
- Arts, entertainment, and recreation
- Media and communications
- Healthcare and life sciences
What is Soul Machines
Soul Machines is a digital human and conversational AI platform used to build and deploy interactive, avatar-based assistants for customer service, sales, and employee-facing support. It targets enterprises and brands that want a more human-like, multimodal experience than text-only chat, typically for web, kiosk, and campaign experiences. The product combines a visual “digital person” interface with natural language understanding and integrations to back-end systems. It is often used when organizations want a branded, face-to-face style interaction rather than a standard chat widget.
Digital human user experience
The platform supports avatar-based “digital people” that can present information with facial expressions and voice, which differentiates it from text-first chatbot tools. This can improve suitability for guided experiences such as onboarding, product education, and concierge-style support. It also enables consistent brand presentation across customer touchpoints. For organizations prioritizing a human-like interface, this is a concrete functional advantage over conventional chat-only deployments.
Enterprise deployment focus
Soul Machines is positioned for enterprise use cases that require controlled experiences, governance, and integration with existing systems. Typical deployments connect to knowledge bases, CRM/contact center workflows, and authentication or customer data sources. This makes it relevant for customer support and sales-assist scenarios where context and handoff matter. The platform is commonly evaluated alongside other conversational solutions used in revenue and service operations.
Multimodal interaction options
Beyond text chat, implementations can include voice and visual interaction through the digital human interface. This supports use cases where accessibility, guided navigation, or kiosk-style interactions are important. Multimodal design can reduce reliance on long text exchanges for complex tasks. It also enables consistent scripted and AI-driven responses across channels where a visual agent is desired.
Higher build and run complexity
Avatar-based experiences typically require more design, content, and testing effort than deploying a standard chat widget. Teams may need additional skills for conversation design, persona/brand governance, and experience design. This can increase time-to-launch compared with simpler chatbot products. Ongoing tuning and content maintenance can also be more involved due to the richer interaction model.
Not a full contact center suite
Soul Machines focuses on the conversational front end and digital human experience rather than providing a complete contact center platform. Organizations often still need separate systems for telephony, agent desktop, workforce management, and advanced routing. As a result, end-to-end service operations may require multiple vendors and integrations. Buyers looking for an all-in-one contact center replacement may find gaps.
Channel coverage varies by use case
The strongest fit is typically web, kiosk, and branded digital experiences; support for every messaging channel and embedded sales/marketing automation features may not match specialized chat and engagement platforms. Some organizations may need additional tooling for proactive outreach, campaign orchestration, or deep website visitor intelligence. This can limit suitability for teams that want one tool to cover chat, email/SMS, and marketing workflows. Integration work may be required to achieve comparable omnichannel coverage.
Plan & Pricing
Soul Machines Studio (tiered plans):
| Plan | Price | Key features & notes |
|---|---|---|
| Free | $0 (forever) | Studio access for exploration: AI Assistant Creation, Soul Machines Studio Access, AI Assistant Templates, Gestures, Behavior & Voice configuration, Conversational AI Integration. |
| Basic | $140 per year | For experimentation — 480 minutes interactive conversations, 1 live AI Assistant, 20 video downloads, reporting dashboard, Studio access, avatar design tool, tech support. (7-day free trial available). |
| Plus | $1,069 per year | For validation — 4,200 minutes, 3 AI Assistants, 100 video downloads, custom embed/full screen, reporting dashboard, custom LLM integration, tech support. (7-day free trial available). |
| Pro | $29,160 per year | For scaling — 120,000 minutes, 6 AI Assistants, unlimited video downloads, reporting dashboard, custom LLM integration, tech support (contact/email). (7-day free trial available). |
| Pro + Premium Integrations | $34,160 per year | Pro plan + Premium Integrations (Workflow Integration with ServiceNow, Zapier, etc.), 6 experiential AI Agents, other Pro features. |
| Enterprise | Custom pricing | Contact sales (sales@soulmachines.com) for enterprise-level plans and pricing. |
Other Soul Machines offerings (official site):
Pricing model: Fixed annual / contact sales Workforce Connect: $40,000 per year — Workforce Connect app (includes 6 Digital Workers and 120,000 conversation minutes; requires separate subscription to Salesforce/ServiceNow/Zapier). Start 7-day free trial available. Digital Workforce: Contact sales for custom pricing (optional premium features, VPC, Vision/recognition, SOC2/ISO27001, etc.). Premium Integrations add-on: $5,000 per year (noted as available to Annual Studio Pro and Enterprise subscribers).
Seller details
Soul Machines Limited
Auckland, New Zealand
2016
Private
https://www.soulmachines.com/
https://x.com/soulmachines
https://www.linkedin.com/company/soul-machines/
