Splashtop Remote Support
Remote support software
Service desk software
Endpoint management software
Patch management software
Endpoint protection software
Vulnerability management software
IT incident management software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$22 per concurrent user per month
Free Trial
Free version unavailable
Small
Medium
Large
- Information technology and software
- Professional services (engineering, legal, consulting, etc.)
- Healthcare and life sciences
What is Splashtop Remote Support
Splashtop Remote Support is a remote support platform for IT teams and managed service providers to provide attended and unattended remote assistance to computers and mobile devices. It focuses on secure remote control, technician workflows (session management, file transfer, chat), and deployment of access agents across endpoints. The product is commonly used for help desk troubleshooting, remote maintenance, and supporting distributed workforces, with options that extend into basic endpoint management capabilities depending on the plan and add-ons.
Broad OS and device coverage
It supports remote access to Windows and macOS endpoints and includes options for supporting mobile devices, which helps standardize tooling across mixed environments. Technicians can use common remote support functions such as file transfer, remote reboot, and session chat. This breadth aligns with typical requirements for IT support teams that handle diverse endpoint fleets.
Unattended access at scale
It provides unattended access via deployable agents, enabling support without end-user presence for maintenance and troubleshooting. This supports common service desk and MSP workflows such as after-hours remediation and routine checks. Centralized endpoint lists and grouping help technicians organize and find devices efficiently.
Security and access controls
It includes security features such as encrypted connections and configurable access controls to manage who can connect to which endpoints. Administrative settings support policy enforcement across technicians and devices. These controls are important for regulated environments and for separating access between internal IT and external providers.
Service desk depth varies
While it supports remote assistance workflows, it is not a full ITSM suite in the way dedicated service desk platforms are. Ticketing, change management, and advanced incident/problem workflows may require integration with a separate system. Organizations expecting end-to-end ITIL-style processes may find gaps.
Endpoint management not comprehensive
Endpoint management, patching, and vulnerability-related capabilities depend on specific editions and add-ons and may not match the breadth of dedicated endpoint management suites. Reporting and policy automation can be more limited than tools built primarily for configuration management. Buyers should validate exact coverage for OS patching, third-party patching, and compliance reporting needs.
Advanced AR features limited
Compared with tools focused on augmented reality or visual guidance, its core emphasis is remote control rather than AR-based step-by-step assistance. Use cases requiring hands-free guidance, spatial annotations, or complex field-service collaboration may need additional specialized tooling. This can matter for industrial support scenarios where remote control is not possible.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Remote Support - SOS | $22 per month per concurrent user (annual billing); billed annually at $259 or $399 per concurrent user | Access unlimited attended computers and mobile devices; includes up to 10 unattended computers per license on the $259 plan or up to 300 unattended computers per license on the $399 plan; each license scales (e.g., 2 licenses = 20 or 600 unattended devices); add-on: Autonomous Endpoint Management (real-time patching, monitoring, remediation); Free Trial available. |
| Remote Support - Enterprise | Custom pricing (contact sales) | All SOS features plus enhanced security (SSO, IP whitelisting, cloud recording), advanced IT support (service desk workflows, unattended Android access, APIs), on-prem option available; Free Trial available. |
Seller details
Splashtop Inc.
San Jose, CA, USA
2006
Private
https://www.splashtop.com/
https://x.com/splashtop
https://www.linkedin.com/company/splashtop/
