SuperOps
Professional services automation software
Network monitoring software
Remote support software
Enterprise IT management software
IT asset management software
IT service management tools
Remote monitoring & management (RMM) software
Unified endpoint management (UEM) software
Patch management software
Vulnerability management software
Monitoring software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$89 per technician per month
Free Trial
Free version unavailable
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- Information technology and software
- Professional services (engineering, legal, consulting, etc.)
- Education and training
What is SuperOps
SuperOps is a cloud-based platform used by managed service providers (MSPs) to run IT operations, combining remote monitoring and management with service desk and professional services automation workflows. It supports endpoint monitoring, remote access, patching, asset inventory, ticketing, and technician productivity features in a single system. The product targets MSPs that want an integrated RMM + PSA toolset with modern web-based administration and automation-oriented workflows.
Integrated RMM and PSA
SuperOps combines monitoring/management functions with ticketing and PSA-style workflows, reducing the need to maintain separate systems for service delivery and operations. This can simplify technician workflows by linking alerts, assets, and tickets in one interface. For MSPs evaluating PSA tools alongside IT management, the unified approach can reduce integration overhead compared with running standalone PSA and monitoring products.
Cloud-first administration model
The platform is delivered as a SaaS application, which typically reduces on-premises infrastructure requirements for MSPs. Web-based administration supports distributed teams and standardizes access across locations. This model also tends to streamline updates and feature rollout compared with self-hosted management stacks.
Endpoint operations automation
SuperOps includes automation-oriented capabilities commonly used in MSP operations, such as policy-based monitoring, patching workflows, and scripting/automation for routine tasks. These features help standardize service delivery across many customer environments. Automation can also reduce manual effort in areas like recurring maintenance and response to common alerts.
MSP-centric feature focus
The product is designed primarily for MSP service delivery rather than internal enterprise IT teams. Organizations looking for deep enterprise ITSM process frameworks, complex change governance, or broad IT operations management may find gaps. Buyers should validate fit for internal IT use cases versus MSP multi-tenant operations.
Depth varies by module
Because SuperOps spans RMM, PSA, and service desk capabilities, some modules may be less deep than specialized tools dedicated to a single domain. Teams with advanced requirements in areas like resource planning, finance/billing, or complex project management should confirm whether the PSA components meet their needs. Similarly, security-focused teams should validate vulnerability and compliance reporting depth against their requirements.
Integration and ecosystem maturity
MSP toolchains often depend on integrations with documentation systems, identity providers, security tools, and billing platforms. Compared with long-established ecosystems, buyers may need to confirm availability and maturity of required integrations and APIs. If critical connectors are missing, implementation may require custom workarounds or process changes.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Standard (PSA only) | $89 per technician/month (billed monthly) | Ticketing & automations, automated billing & invoicing, Monica AI capabilities. |
| Standard (RMM only) | $109 per technician/month (billed monthly) | Windows, Mac, Linux OS asset management; proactive monitoring; remote troubleshooting; advanced patching; (150 endpoints included per technician). |
| Pro | $149 per technician/month (billed monthly) | Ticketing, Projects, Automated billing & invoicing, OS asset management, Remote troubleshooting, Proactive monitoring, IT documentation; (150 endpoints included per technician). |
| Super | $179 per technician/month (billed monthly) | Everything in Pro plus ticketing automation, advanced work management, advanced proactive monitoring, custom asset types, advanced patching, advanced reporting & analytics, Chat, Monica AI; (150 endpoints included per technician). |
| Super Plus (per-endpoint; "recommended") | Per-endpoint pricing shown on site (early-bird): $3.00; $2.50; $2.30; $2.10; $2.00 per endpoint/month (varies by committed endpoint volume). Minimum: 150 endpoints. | Includes MDM for Apple & Android devices, network devices monitoring, complete RMM functionality, PSA for unlimited technicians, Monica AI. (Site labels this plan as priced per-endpoint and shows tiered per-endpoint rates depending on volume.) |
| Endpoint packs (add-on) | $75 per pack (1 pack = 150 endpoints) | Use to add additional endpoints (not applicable for Super Plus). |
| Trial | Free 14-day trial (no credit card required) | Complete access to all platform features for 14 days; trial expiry is 14 days and can be extended by contacting SuperOps. |
Notes: Annual billing is available (site states save up to 15% with annual billing). All pricing and features above are taken directly from SuperOps' official pricing page (superops.com/pricing) as displayed on the vendor site.
Seller details
SuperOps.ai
Unsure
Private
https://superops.com/
https://x.com/superopsai
https://www.linkedin.com/company/superops-ai/
