Support Board
Bot platforms software
Conversational intelligence software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is Support Board
Support Board is a customer support chat and messaging platform that combines live chat with chatbot automation and a ticketing-style back office. It is typically used by small to mid-sized businesses and website operators to handle inbound support conversations, automate common questions, and route chats to agents. The product is commonly deployed as a self-hosted web application and integrates with popular messaging channels and web widgets. It focuses on embedding support chat into websites and centralizing conversations in a single operator console.
Self-hosted deployment option
Support Board is commonly offered as a self-hosted product, which can fit teams that need control over infrastructure and data residency. This can simplify alignment with internal security policies compared with SaaS-only tools. Self-hosting also allows deeper customization of hosting, backups, and network access. For organizations with IT resources, this can reduce dependency on a vendor-operated cloud.
Unified agent conversation inbox
The platform centralizes customer conversations into an agent-facing console, supporting live chat workflows and follow-up handling. This helps teams manage multiple concurrent chats and maintain conversation history. Centralization can reduce context switching compared with running separate tools per channel. It also supports basic operational workflows such as assignment and internal handling.
Automation for common inquiries
Support Board includes chatbot-style automation to answer repetitive questions and collect information before handoff. This can reduce agent workload for simple, high-volume requests. Automation can also standardize intake (e.g., capturing email, order ID, or issue type). For small teams, these features can provide basic bot capabilities without building a custom system from scratch.
Limited enterprise governance features
Compared with more enterprise-focused conversational platforms, Support Board may offer fewer controls for large-scale governance. Examples can include advanced role-based access models, audit logging depth, and complex approval workflows. Organizations with strict compliance requirements may need to validate these capabilities carefully. Larger deployments may require additional operational processes outside the tool.
Analytics may be less mature
Conversational intelligence capabilities (e.g., advanced conversation analytics, topic modeling, and quality scoring) may be less comprehensive than specialized analytics suites. Reporting may focus more on operational metrics than deep conversation insights. Teams that require detailed performance analysis across channels may need supplemental BI tooling. This can increase implementation effort for analytics-heavy use cases.
Integration depth varies by channel
While the product supports common web chat and messaging integrations, the depth and breadth of channel features can vary. Some channels may not support the same automation, templates, or metadata as others. This can affect consistency of workflows across channels. Buyers should validate required channel capabilities (handoff, attachments, identity, and history) during evaluation.
Plan & Pricing
Tiered / One-time licenses (official pricing from board.support/pricing)
| Plan | Price | Key features & notes |
|---|---|---|
| PHP (Self-hosted) | $59 (one-time) | Lifetime license, lifetime updates, 6 months premium support, installed on your server, source code access, unlimited agents/users/messages/characters. Apps sold separately. |
| WordPress (Plugin) | $59 (one-time) | Lifetime license, lifetime updates, 6 months premium support, installed on your WP site, unlimited usage. Apps sold separately. |
| SaaS / Reseller Pack | $499 (one-time) | SaaS version (sell under your brand), full source code access, all supported apps included; optional annual update renewals ($199/year) after first year; premium support included 6 months. |
Usage-based / Cloud subscriptions (official pricing from board.support/pricing)
Pricing model: Tiered monthly/yearly cloud memberships (listed monthly cost / yearly cost and quotas) Free tier/trial: Free membership available (see table) — permanent free tier with limits. Membership tiers (monthly / yearly / quota):
- Free / Free — 100 messages/month, 1 agent, 100,000 characters for training.
- $5 USD / $50 USD — 5,000 messages/month, 2 agents, 1,000,000 characters.
- $7 USD / $70 USD — 7,000 messages/month, 2 agents, 1,000,000 characters.
- $10 USD / $100 USD — 10,000 messages/month, 3 agents, 1,500,000 characters.
- $15 USD / $150 USD — 20,000 messages/month, 3 agents, 2,000,000 characters.
- $20 USD / $200 USD — 25,000 messages/month, 6 agents, 2,500,000 characters.
- $25 USD / $250 USD — 35,000 messages/month, 6 agents, 2,500,000 characters.
- $30 USD / $300 USD — 50,000 messages/month, 6 agents, 3,000,000 characters.
- $40 USD / $400 USD — 70,000 messages/month, 10 agents, 3,500,000 characters.
- $60 USD / $600 USD — 100,000 messages/month, unlimited agents, 5,000,000 characters.
- $80 USD / $800 USD — 150,000 messages/month, unlimited agents, 7,000,000 characters.
- $120 USD / $1,200 USD — 200,000 messages/month, unlimited agents, 15,000,000 characters.
- $230 USD / $2,300 USD — 500,000 messages/month, unlimited agents, 30,000,000 characters.
Apps & add-ons (one-time purchases):
- Messaging Apps Bundle $79 (bundle)
- Artificial Intelligence app $29
- Tickets app $19
- Individual messaging app integrations (WhatsApp, Messenger, Twitter, Telegram, Google Business Messages, Viber, LINE, WeChat, etc.) typically listed at $29 each (some connectors and integrations vary in price; some WP/PHP-only connectors listed at $9–$39).
Notes & source: All pricing, quotas, and app costs taken from Support Board official pricing and docs pages (board.support/pricing and board.support/docs).
Seller details
Support Board (vendor name used for the product; legal entity not clearly disclosed on public product pages)
https://supportboard.io/
