Syncro
Professional services automation software
Remote desktop software
Remote support software
Remote monitoring & management (RMM) software
Endpoint management software
Endpoint protection software
Enterprise automation software
Job costing software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$129 per user per month
Free Trial
Free version unavailable
Small
Medium
Large
- Information technology and software
- Professional services (engineering, legal, consulting, etc.)
- Education and training
What is Syncro
Syncro is an IT management platform that combines remote monitoring and management (RMM) with professional services automation (PSA) features for managed service providers (MSPs) and internal IT teams. It supports endpoint monitoring, patching, scripting, remote access, ticketing, invoicing, and customer/device management in a single system. The product is typically used to standardize service delivery, automate routine IT tasks, and track work from ticket creation through billing.
Unified RMM and PSA workflows
Syncro combines device monitoring/automation with service desk and billing functions, reducing the need to integrate separate tools for core MSP operations. Technicians can link alerts to tickets and track work through resolution and invoicing within one interface. This can simplify day-to-day operations compared with using standalone project/work management tools plus separate endpoint tooling.
Automation via scripting and policies
The platform supports automation through scripts, policies, and scheduled tasks to handle common endpoint maintenance activities. This helps standardize remediation steps across customer environments and reduces manual technician effort. It is particularly relevant for MSPs that need repeatable processes across many small-to-mid-sized client estates.
Built-in remote access and support
Syncro includes remote access capabilities to connect to endpoints for troubleshooting and user support. This enables technicians to respond to tickets and alerts without switching to a separate remote desktop product for many common scenarios. The integrated approach can improve response time and reduce operational friction for support teams.
PSA depth may be limited
While Syncro includes ticketing, invoicing, and customer management, organizations with complex PSA requirements may find gaps in advanced project management, resource planning, or multi-entity financial controls. Teams that rely heavily on sophisticated job costing, utilization reporting, or complex contract structures may need additional processes or integrations. This can be a consideration when comparing against more PSA-specialized suites in the same space.
Endpoint protection not primary focus
Syncro provides endpoint management and operational controls, but dedicated endpoint protection (e.g., advanced EDR/XDR, threat hunting, and deep security analytics) typically requires third-party security tooling. Security teams may need to integrate separate products for comprehensive protection and compliance reporting. This adds vendor management and integration overhead for security-centric deployments.
Reporting and customization constraints
Some organizations may require more configurable dashboards, custom report builders, or highly tailored workflows than what is available out of the box. When stakeholders need granular operational and financial reporting across customers, technicians, and device fleets, limitations in reporting flexibility can increase reliance on exports or external BI tools. This can affect scalability for data-driven service operations.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Core | $129 per user/month (annual rate) or $139 per user/month (monthly) | Fully integrated RMM & PSA; unlimited RMM agents/endpoints (Windows & Mac); scripting engine; 50+ integrations; payment processing (Worldpay, Stripe); automated remediation for RMM alerts; no contracts; 14-day free trial available (trial includes Team plan). See official pricing page. |
| Team | $179 per user/month (annual rate) or $189 per user/month (monthly) | All Core features plus Network Discovery, Enhanced Splashtop, Asset Warranty Tracking, Advanced Ticket Automation & Assignments, Guided Ticket Resolution, Scheduled DB Exports, Entra ID Sync & Actions, Security Baselines & Security Assessments; no contracts; 14-day free trial (trial includes Team plan). |
| Cloud Backup (add-on) | $1.90 per user/month (MS 365 & Entra ID backup) | Add-on MSP partner pricing for Microsoft 365 & Entra ID backup; 14-day free trial for backup add-on. (Listed on Syncro docs/pricing.) |
Notes: All pricing shown on Syncro's official pricing page is per user per month; customers may choose monthly or annual billing (annual shows a discounted per-month rate). Some integrations (e.g., Webroot, other third-party integrations) may have separate/additional pricing as noted on the official site.
Seller details
SyncroMSP, LLC
Unsure
Private
https://syncromsp.com/
https://x.com/SyncroMSP
https://www.linkedin.com/company/syncromsp/
