Talkative
Chatbots software
AI chatbots software
Live chat software
Co-browsing software
Customer service automation software
AI voice assistants
Conversational intelligence software
Generative AI software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$750 per month
Free Trial unavailableFree version unavailable
Small
Medium
Large
- Healthcare and life sciences
- Banking and insurance
- Information technology and software
What is Talkative
Talkative is a customer contact platform that provides live chat and messaging with optional voice and video calling, co-browsing, and screen sharing for digital customer support and sales. It is used by customer service and contact center teams that want to assist users inside web and mobile experiences. The product focuses on real-time agent-to-customer engagement with features such as co-browsing and in-app calling, and it can be deployed as an embedded widget or integrated via APIs/SDKs.
Real-time co-browsing support
Talkative includes co-browsing and screen-sharing capabilities that help agents guide customers through complex web journeys. This is useful for troubleshooting, form completion, and assisted sales where visual context reduces back-and-forth. Compared with chat-only tools in the space, these capabilities support higher-touch assistance without forcing customers to switch channels.
Voice and video options
The platform supports escalation from chat to voice and video, enabling agents to resolve issues that are difficult to handle via text alone. This can reduce handoffs between separate chat and telephony systems when teams want a single digital engagement layer. It also supports use cases such as identity checks or guided walkthroughs where video is operationally helpful.
Embeddable and integration-friendly
Talkative is designed to be embedded into websites and apps and typically supports integration through APIs/SDKs. This helps teams align the customer conversation with their existing CRM, ticketing, or contact center workflows. It is a practical fit for organizations that need to control the in-app experience and data flow rather than relying only on standalone agent consoles.
AI depth varies by plan
While Talkative is positioned in AI-enabled customer engagement, the breadth of generative AI, automation, and conversational intelligence features can vary depending on packaging and implementation. Organizations expecting end-to-end AI agent assist, advanced analytics, and automated QA may need to validate feature availability and maturity. Some teams may still require additional tooling for deeper conversation intelligence or knowledge management.
Not a full CCaaS replacement
Talkative focuses on digital engagement (chat, messaging, co-browsing, and in-app calling) rather than providing a complete contact center suite. Companies needing workforce management, advanced routing across all channels, outbound dialing at scale, or extensive telephony features may need complementary systems. This can increase integration and administration effort in larger contact center environments.
Implementation requires engineering
Embedding co-browsing, video, and in-app communications typically requires front-end work, security review, and ongoing maintenance. Teams with limited developer resources may find deployment slower than plug-and-play chat widgets. Regulated industries may also need additional controls and approvals for screen-sharing and session recording behaviors.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Pro | $750 per month (billed annually) — $850 per month (billed monthly) | Includes 250 digital conversations/month and 1,000 voice minutes/month; Voice AI & Digital AI; onboarding included; overage charges apply. |
| Advanced | $1,500 per month (billed annually) — $1,800 per month (billed monthly) | Includes 1,000 digital conversations/month and 4,000 voice minutes/month; Agent Co-Pilot, Automated KB updates, AI data capture & alerts; overage charges apply. |
| Enterprise | Custom pricing (contact sales) | Bespoke digital conversations and voice minutes; dedicated success teams, enhanced security and bespoke support/services. |
Usage & overage (from official site):
- USD pre-paid (commit & pre-pay) / arrears overage per additional digital conversation (USD): Pro — $0.55 / $0.75; Advanced — $0.50 / $0.60; Enterprise — contact sales. (Also published per-conversation overage rates in GBP and EUR on the same pricing page.)
- The site explains pre-paid (annual commitment) vs arrears (no commitment) overage billing.
Seller details
Talkative Ltd
London, UK
Private
https://www.talkative.uk/
https://x.com/talkativeuk
https://www.linkedin.com/company/talkativeuk/
