ThousandEyes
Cloud infrastructure monitoring software
Network monitoring software
Observability solution suites software
Digital employee experience (DEX) management software
Digital experience monitoring (DEM) software
Monitoring software
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What is ThousandEyes
ThousandEyes is a network and internet visibility platform used to monitor and troubleshoot application delivery across enterprise networks, ISPs, cloud providers, and SaaS services. It is used by network operations, SRE/IT operations, and digital experience teams to identify where performance degradation occurs along end-to-end paths. The product combines active synthetic testing, endpoint and network telemetry, and internet routing/BGP visibility to correlate user experience issues with network and provider dependencies. It is commonly deployed for WAN/SD-WAN monitoring, SaaS performance monitoring, and incident triage involving external networks.
Strong internet path visibility
ThousandEyes provides hop-by-hop path visualization and performance metrics across enterprise networks and external providers. It includes internet routing and BGP-related insights that help isolate issues beyond the enterprise perimeter. This is particularly useful when troubleshooting SaaS or cloud access problems where the root cause may sit in an ISP or transit network. The focus on network-path evidence can reduce time spent debating whether an issue is internal or external.
Flexible synthetic monitoring options
The platform supports active tests (for example HTTP, DNS, BGP, and network path tests) from multiple vantage points. Enterprises can place agents in data centers, cloud environments, and branch locations to model real access paths. This helps validate performance baselines and detect regressions even when user traffic is low. Synthetic results also provide consistent evidence for incident timelines and post-incident reviews.
Broad agent deployment footprint
ThousandEyes supports a mix of enterprise agents and cloud agents to cover internal networks and external internet vantage points. This enables monitoring of hybrid environments and distributed workforces without relying on a single telemetry source. The ability to compare results across locations helps distinguish localized issues from widespread provider events. It also supports use cases such as SD-WAN validation and branch-to-SaaS performance monitoring.
Not full-stack observability
ThousandEyes is primarily oriented around network, internet, and digital experience telemetry rather than deep application code-level tracing. Organizations typically still need separate tools for APM, logs, and infrastructure metrics to diagnose application-internal bottlenecks. Correlating across these domains can require additional integrations and operational processes. As a result, it may not replace broader observability suites for engineering-led troubleshooting.
Cost and licensing complexity
Coverage often depends on the number and type of agents, tests, and monitored targets, which can make budgeting less straightforward. Expanding monitoring to many branches, clouds, and SaaS endpoints can increase recurring costs. Teams may need governance to prevent test sprawl and to prioritize high-value monitoring. This can be a barrier for smaller environments or for very large distributed deployments without careful planning.
Requires network domain expertise
Interpreting path traces, routing signals, and network performance indicators typically requires network operations knowledge. Cross-functional teams may need training to use the data effectively and avoid misattribution. In complex environments, establishing meaningful baselines and alert thresholds can take time. Without mature operational practices, teams may experience noisy alerts or underutilize advanced diagnostics.
Plan & Pricing
Pricing model: Annual subscription with usage-based allocation (test units) and consultative quoting — ThousandEyes does not publish standard list prices on its public pricing page; customers are asked to "Schedule Meeting" or "Contact Us" for a quote.
Billing metrics / how pricing is allocated (as described on the vendor site):
- Network & App Synthetics: uses "test units" calculated from the number, type, and frequency of monitoring tests.
- Cloud Insights: billed by cloud providers, cloud accounts, and Flow Logs per Second (FPS); FPS is expressed as a percentage of synthetic test units.
- Traffic Insights / Connected Devices / Device Agents: consumption models described in documentation (device-agent/test-unit consumption examples) rather than fixed per-seat pricing.
Publicly listed price details: Not published on the official site; pricing is determined by visibility needs and usage and requires contacting ThousandEyes/Cisco sales. (Pricing page shows "Schedule Meeting" / "Contact Us").
Free tier / trial (official site statements):
- ThousandEyes Lite: a permanently free version (ThousandEyes Lite) announced on the vendor site/press release; includes limited coverage (e.g., visibility from up to 3 locations and data for 18 popular SaaS apps).
- Free trials: The public signup page advertises a 15-day free trial of the full Pro product; Cloud Insights documentation notes a requestable 30-day free trial for Cloud Insights (trial requested from within the portal).
Example costs: Not provided on the official site (no SKU or per-unit prices published).
Discounts / purchase channels: Not publicly documented on the pricing page — customers are directed to contact sales for quotes and to discuss license/volume options.
Seller details
Cisco Systems, Inc.
San Jose, California, USA
1984
Public
https://www.cisco.com/
https://x.com/Cisco
https://www.linkedin.com/company/cisco/
