Tidio
Conversational marketing software
Chatbots software
General-purpose AI agents
AI chatbots software
Digital adoption platforms
Shared inbox software
E-commerce tools
Help desk software
Live chat software
Customer self-service software
Social customer service software
Conversational support software
Customer communications management software
Customer service automation software
Digital customer service platforms
Agentic AI software
AI agents
AI customer support agents software
Conversational intelligence software
Generative AI software
E-commerce software
Messenger software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$24.17 per month
Free TrialFree version
Small
Medium
Large
- Retail and wholesale
- Accommodation and food services
- Real estate and property management
What is Tidio
Tidio is a customer communications platform that combines website live chat, chatbots, and a shared inbox to help businesses manage customer conversations and automate common support and sales interactions. It is commonly used by small and mid-sized teams, including e-commerce merchants, to handle pre-sales questions, order-related inquiries, and basic support workflows. The product emphasizes quick deployment on websites and integrations with popular commerce and messaging channels. It also includes AI-assisted automation features intended to reduce agent workload for repetitive requests.
Unified chat and inbox
Tidio consolidates live chat and automated chatbot conversations into a single agent workspace, reducing context switching for small teams. It supports handling multiple concurrent conversations and routing them to available agents. This structure fits organizations that want a lightweight alternative to a full contact-center suite. It also helps teams standardize responses and manage conversation history in one place.
E-commerce oriented integrations
Tidio is frequently deployed in online retail contexts and supports integrations that connect customer conversations to store and order context. This can shorten resolution time for common questions such as shipping status, returns, and product availability. The platform also supports website widgets that can be configured for different pages and customer journeys. These capabilities align with teams that prioritize chat as a conversion and support channel.
Automation for repetitive inquiries
Tidio provides chatbot flows and AI-assisted automation to deflect or triage routine questions before they reach an agent. Teams can use automation to collect key details, categorize requests, and hand off to a human when needed. This is useful for after-hours coverage and for reducing first-response time during peak traffic. The automation approach is generally easier to adopt than building custom bots from scratch.
Not a full CCaaS
Tidio focuses on chat-centric customer communication rather than end-to-end contact center capabilities. Organizations that require advanced voice, workforce management, complex IVR, or deep omnichannel routing may need additional systems. Reporting and quality management features are typically lighter than enterprise digital customer service platforms. This can limit suitability for large, regulated, or multi-department service operations.
Automation depth varies by use case
While chatbot and AI automation can handle common FAQs and structured flows, complex troubleshooting and highly variable requests still require human agents. Maintaining accurate bot content and decision trees can become an ongoing operational task as policies and catalogs change. Some teams may need more advanced intent management, knowledge governance, or conversation analytics than the platform provides. Results depend heavily on configuration quality and the availability of up-to-date support content.
Channel coverage may be uneven
Tidio is strongest on website chat and related messaging workflows, but organizations with heavy social messaging, marketplace messaging, or complex email ticketing requirements may find gaps. Shared inbox workflows can be sufficient for smaller teams but may not match the depth of dedicated help desk systems for SLAs, multi-brand setups, or complex escalation paths. Integration needs can increase as teams add more tools across marketing, commerce, and support. This can introduce additional administration and data consistency work.
Plan & Pricing
Customer Service (tiered plans)
| Plan | Price | Key features & notes |
|---|---|---|
| Free | $0/mo | Free forever. Includes up to 10 agents, 50 billable conversations/month, and Flows limited to 100 unique visitors/month. No credit card required. |
| Starter | $24.17/mo (shown when billed annually; pricing page toggle indicates monthly/annual billing) | 100 billable conversations; Live chat & Ticketing; Live visitors list; Operating hours; Basic analytics; 7-day free trial. |
| Growth | Starts at $49.17/mo (shown when billed annually) | From 250 billable conversations (scales up to 2,000); Advanced analytics; User permissions; Automatic chat assignment; Macros; Live typing; 7-day free trial. |
| Plus | Starts at $749/mo (self‑serve shows "For teams") | Custom billable conversations; Departments; Multiproject; Custom branding; Ticketing automations; Dedicated Success Manager; OpenAPI; Custom limits and seats. Contact sales for exact quote. |
| Premium | Contact for pricing | Enterprise offering with custom quotas, guaranteed Lyro AI resolution metrics and pay‑per‑resolution billing options. Contact sales. |
Lyro AI Agent (usage-based quota)
Pricing model: Usage-based (quota of Lyro AI conversations per month) Free tier/trial: First 50 Lyro AI conversations are free (lifetime); 7‑day free trial of paid features is available. Pricing (as shown on official pricing page): Starts at $32.50/mo for 50 Lyro AI conversations (price shown on the pricing page — billed per month when selecting annual billing option). You can upgrade to 100, 150, 200, 300, 500, 750, 1,000+ Lyro conversations/month; custom/volume pricing available for larger requirements. Notes: Lyro can be purchased standalone or added to Customer Service plans. Lyro conversation limits refresh every 30 days when on a paid Lyro/Plus plan.
Flows (usage-based quota)
Pricing model: Usage-based (monthly visitors reached by Flows) Free tier/trial: First 100 visitors reached via Flows are free. 7‑day free trial of paid features is available. Pricing (as shown on official pricing page): Starts at $24.17/mo for 2,000 visitors reached (price shown on pricing page — billed per month when selecting annual billing option). Upgradeable to 3,000, 5,000, 10,000,... up to 100,000 visitors/month or custom. Notes: Flows can be purchased standalone or bundled with Customer Service plans. Free plan limits Flows to 100 unique visitors/month.
Additional notes
- Prices displayed on the pricing page include an annual billing toggle with a "2 months free" note — the numeric values shown (e.g., $24.17/mo, $49.17/mo, $32.50/mo) correspond to the per‑month cost when billed annually on the official page. Monthly billing rates may differ (the page provides monthly/annual toggle).
- Custom/enterprise pricing and quotas (Plus/Premium, large Lyro or Flows requirements) require contacting sales via the official site.
Seller details
Tidio LLC
San Francisco, CA, USA
2013
Private
https://www.tidio.com/
https://x.com/tidiochat
https://www.linkedin.com/company/tidio/
