Tiledesk
Live chat software
Customer service automation software
Multilingual customer support software
Agentic AI software
AI agents
AI customer support agents software
AI SDRs software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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€41 per month
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What is Tiledesk
Tiledesk is a customer support platform that combines live chat, chatbot automation, and AI-assisted workflows to help teams handle inbound conversations across digital channels. It is used by support and operations teams to automate common requests, route conversations to agents, and manage tickets and knowledge-based responses. The product includes a visual bot builder and integrations that connect chat to external systems, with options for self-hosting as well as cloud deployment. It also positions AI agents for customer support and lead qualification use cases, including multilingual interactions depending on configuration and connected language models.
Automation-first chat workflows
Tiledesk provides a visual flow builder for chatbots and automation, which supports structured conversation design and handoff to human agents. This helps teams standardize responses for repetitive requests such as FAQs, order status, and appointment scheduling. Compared with tools that focus primarily on outbound marketing automation, Tiledesk is oriented around inbound service workflows and real-time chat operations.
Self-hosting and deployment options
Tiledesk offers deployment flexibility, including self-hosted setups, which can be important for organizations with data residency or security constraints. Self-hosting can also support deeper customization of integrations and authentication patterns. This is a differentiator versus many chat and automation products that are cloud-only.
Integrations and extensibility
The platform supports integrations (for example via APIs/webhooks and connectors) to route data between chat, ticketing, and business systems. This enables use cases such as creating tickets, updating CRM records, or triggering downstream workflows based on conversation outcomes. Extensibility reduces reliance on manual copy/paste between systems when scaling support operations.
AI capabilities depend on setup
AI-agent behavior and answer quality depend on how the system is configured, including knowledge sources, prompts/guardrails, and the connected language model. Organizations should expect a tuning and monitoring phase to reach consistent outcomes across intents and languages. Without governance, AI responses can be inconsistent across channels and agent handoffs.
Operational complexity for small teams
The combination of bot design, routing rules, integrations, and analytics can introduce setup overhead for smaller teams. Teams without dedicated admins may find it harder to maintain flows as products, policies, or languages change. In practice, ongoing maintenance is required to keep automations aligned with real support processes.
Sales development features are limited
While Tiledesk can support lead capture and qualification via chat and AI agents, it is not a full sales engagement suite. Capabilities such as multistep outbound sequences, deliverability tooling, and advanced pipeline automation typically require a dedicated CRM or sales automation platform. Organizations focused primarily on AI SDR workflows may need additional systems for prospecting and outbound execution.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Sandbox (Free Forever) | Free | 1 user included; 200 conversations/month; 2 AI Agents; 1 Knowledge Base; 50 contents across KBs; 100,000 AI tokens. (official site: Tiledesk) |
| Starter | €49 /mo (monthly) or €41 /mo (billed yearly) | 1 user included; 5 AI Agents; 2M AI Tokens/month; 800 conversations/month; 150 Knowledge Base items; Email support. |
| Pro | €149 /mo (monthly) or €124 /mo (billed yearly) | 3 users included; 20 AI Agents; 5M AI Tokens/month; 3,000 conversations/month; 300 Knowledge Base items; Priority support. |
| Business | €499 /mo (monthly) or €416 /mo (billed yearly) | 5 users included; 50 AI Agents; 10M AI Tokens/month; 5,000 conversations/month; 1,000 Knowledge Base items; Dedicated support. |
| Enterprise | Contact sales (custom pricing) | Unlimited users, AI Agents, AI Tokens, conversations; Enterprise Support & SLA; Account manager. |
Seller details
Tiledesk S.r.l.
Private
https://tiledesk.com/
https://x.com/tiledesk
https://www.linkedin.com/company/tiledesk/
