Townhall (previously Townscript)
Event networking and matchmaking
Event registration and ticketing software
Event management software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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- Arts, entertainment, and recreation
- Education and training
- Accommodation and food services
What is Townhall (previously Townscript)
Townhall (previously Townscript) is an event registration and ticketing platform used to publish events, sell tickets, and manage attendee registration workflows. It is typically used by event organizers running in-person, hybrid, or online events who need a hosted event listing page, checkout, and attendee communications. The product also includes operational tools such as attendee management, basic promotions/discounting, and integrations to support event execution. The “Townhall” branding reflects a broader events suite, while “Townscript” is the legacy name commonly associated with ticketing and registrations.
End-to-end ticketing workflow
The platform supports core registration functions such as event pages, ticket types, discounting, and attendee list management. This makes it suitable for organizers that need a single system for publishing and selling tickets. Compared with platforms centered on virtual venue experiences, Townhall/Townscript is oriented around the registration and ticketing funnel. It can reduce reliance on separate tools for basic registration operations.
Organizer operations features
Townhall includes tools that help with day-to-day event operations, such as attendee communications and check-in/attendee management workflows. These capabilities support common needs for small to mid-sized teams running recurring events. The feature set aligns with event management basics rather than requiring a full-scale virtual event production stack. This can be a fit where operational simplicity matters more than complex virtual environments.
Supports multiple event formats
The product is used for in-person events and can also support online/hybrid scenarios through integrations and event communications. This flexibility helps organizers standardize on one registration system across different event types. In the broader event software landscape, this positions it as a registration-first tool that can connect to streaming or webinar delivery when needed. It is useful when the primary requirement is ticketing and attendee handling rather than immersive virtual networking spaces.
Limited advanced matchmaking depth
While the product is listed in event networking and matchmaking, its historical strength is ticketing and registration rather than sophisticated attendee matchmaking. Organizations that require agenda-based 1:1 scheduling, AI-driven recommendations, or complex networking rules may find gaps. In those cases, teams often evaluate specialized networking layers or full event experience platforms. This can increase integration and operational overhead.
Virtual event experience constraints
For events that require a highly interactive virtual venue (multi-track stages, expo booths, embedded networking spaces, and rich sponsor experiences), Townhall may not provide the same depth as platforms built primarily for virtual conferences. Organizers may need to pair it with separate webinar/streaming and engagement tools. This can fragment reporting across systems. It may also complicate attendee experience if multiple links and logins are involved.
Enterprise governance may vary
Large enterprises often require advanced controls such as granular roles, audit trails, SSO/SAML, data residency options, and formal compliance documentation. Availability and maturity of these capabilities can vary by vendor packaging and region. If these requirements are strict, procurement teams may need additional validation and contractual assurances. This can lengthen implementation timelines compared with more enterprise-standardized suites.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Standard (Virtual / In‑Person) | Price not publicly listed — per event / contact sales | 2% ticketing fee (excluding payment gateway charges); up to 6 streaming hours (virtual); Standard support (24‑hour first response); event registration & ticketing, production studio, live chat/Q&A/polls, event analytics. Source: vendor pricing page. |
| Growth (Hybrid Events Calendar) | Custom pricing — contact sales | Unlimited attendees; 2% ticketing fee (excl. PG charges); Priority support (10‑hour first response); custom streaming hours; advanced ticketing; AI co‑host; Gen‑AI matchmaking; sponsor & speaker management. Source: vendor pricing page. |
| Enterprise (All formats & scale) | Custom pricing — contact sales | Unlimited attendees; 2% ticketing fee (excl. PG charges); High priority support (2‑hour first response); multi‑track production, hybrid delivery, custom analytics, dedicated CSM, white‑glove A/V & production support. Source: vendor pricing page. |
Notes:
- The public pricing page requires selecting attendees or contacting sales; per‑event/per‑month amounts are not published on the pricing page and are offered as tailored/custom quotes. (See townhall.co/pricing.)
- Legacy Townscript support documentation (official) lists per‑ticket processing breakdowns for the Townscript platform: Townscript fee 2.99% (1.99% + ₹10) + Payment Gateway fee 1.99% + Attendee platform fee 2%, and states that free events have no setup cost. This appears to be older Townscript documentation from the vendor and may reflect historic/India‑market fee structure; Townhall’s current pricing page prominently shows a 2% ticketing fee (excluding payment gateway charges). (See support.townscript.com article.)
